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Adult care services

Information and help with adult care services in Derbyshire.


Coronavirus (COVID-19)

The government guidance on social distancing and self-isolation is impacting on how we deliver services to adults across Derbyshire, and we are taking action to maintain services and prioritise key areas during the coronavirus (COVID-19) pandemic. As this is a developing situation, service information could change at short notice.

As a priority, operational services are being restructured to enable sufficient staff to be available for those in need.

We want to help you stay independent for as long as possible. We can give you information and advice about support and services in your local community.

You can watch our short video called Your care journey that further explains our services and processes.

Service update

The health and care system across the country is under pressure due to COVID-19 infection rates and large numbers of staff needing to self-isolate and unfortunately, Derbyshire is no different.

We are doing all we can to continue to ensure our staff are placed where they are needed most to meet the needs of some of Derbyshire's most vulnerable people. These changes are not made lightly and we know they will have an impact on local people and their families. We are keeping the situation under constant review and know that we may have to make further changes.

If the service you use will be impacted, we will contact you and discuss this with you.

How prevention services can help you

Prevention services are part of our universal offer. This offer is available to all adults living in Derbyshire and includes:

You may be able to find alternative practical support by reading about help to live at home.

If you need more intensive care or support

For more intensive care and support you can contact Call Derbyshire tel: 01629 533190 email: contact.centre@derbyshire.gov.uk. Our trained staff can offer advice and support. If they feel you meet the eligibility criteria for services, they'll pass your details onto an assessment worker local to you.

Your options and our processes

We have information that will help you access our services and explain the eligibility criteria and getting an assessment.

If you're assessed as needing funded care services you'll be given a personal budget to help pay for what you need.

You'll have a support plan that details your eligible and ineligible needs and how they'll be met.

Most people are required to make a contribution to their care costs. Your adult care worker will be able to explain more about this. Find out more about:

Carers support

A carer is someone who provides unpaid support to a family member or friend who could not manage without that help.

Carers in Derbyshire has information, advice and details of support services for carers in Derbyshire.

All carers are entitled to a carers assessment, which can be offered separately, or as part of the assessment of the person you care for. Our carers information includes:

Transition into adulthood

Transition services will help you move from children's to adult services. It will help introduce you to new workers and provide support to ensure the transition is positive, well planned and gives you choice and control over how you want to live your life.

Keeping people safe

If you're concerned that a vulnerable adult may be experiencing, or be at risk of, neglect or abuse please tel: 999 in an emergency. If you'd like to report or discuss your concerns please ring Call Derbyshire tel: 01629 533190.

You can find out more about how we help keep vulnerable adults safe from Derbyshire Safeguarding Adults Board.

Safer Derbyshire also has lots of information about keeping people safe and the range of help and support available.

Complaint, comment or compliment

You can make a complaint, comment or compliment about our services.

Consultations

If we ever plan to make changes to our services, we'll hold consultations with the public.

Adult care leaflets

You can download and order adult care leaflets. You can also ask for leaflets in easy read, large print, Braille, audio or in another language.