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Accessibility statement

This website is run by Derbyshire County Council and this accessibility statement applies to this website ( only. 

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of this website are not fully accessible:

  • most older PDF documents (published before 2020) are not accessible
  • some of our online forms and applications are not fully accessible to screen reader software and may be difficult to navigate using just a keyboard
  • you cannot modify the line height or spacing of text
  • you cannot change colours, contrast levels and fonts using functionality on our website
  • live video streams do not have captions
  • some of our older videos may not have captions or may rely on auto-generated captions which may not be completely accurate
  • you cannot navigate the top tasks on the homepage using just the tab button 

Feedback and contact information

If you need information on this website in a different format like large print, easy read, audio recording, British Sign Language or braille please contact us using our online form.

We'll consider your request and get back to you in ten working days.

If you prefer to use British Sign Language you can contact us using a SignLive video interpreter. This service is available on Monday to Friday from 8am to 6pm. We also have a telephone-based interpretation service for callers which is available in all the main languages spoken in Derbyshire.

To make changes to colours, contrast levels and font you can change your browser settings, install a browser extension in Chrome or use third-party software.

We also have a range of other information on our website including how to translate our website, our website standards and information on equality and diversity.

Find alternative ways to contact us.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us using our online form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications)(No.2) Accessibility Regulations 2018 (the 'accessibility regulation'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Derbyshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications)(No.2) Accessibility Regulations 2018.


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following non-compliances and exemptions listed.

Non-accessible content

The following content types are non-accessible for these reasons:

  • some of our videos are not captioned, or may rely on auto-generated captions and may not be completely accurate
  • some of our images do not have text alternative, so people using a screen reader cannot access the information. We are working to add text alternatives to all our images and for any new content we'll make sure our use of images meets accessibility standards
  • some of are technical or legislative PDFs are not fully accessible as well as PDFs provided by third party organisations

Disproportionate burden

We do not believe there is any content on this site for which we need to claim a disproportionate burden.

Content that's not within scope of the accessibility regulations

The Derbyshire County Council website was published before September 2018 and is required to be fully accessible by September 2020. 


Some of our older videos lack captions and do not meet accessibility standards. The accessibility regulations do not require us to add captions to videos produced before 23 September 2020 if they're not essential to providing our services. Any new videos we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

External links

This website links to third-party, external websites or services that may not be fully accessible.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. We endeavour to ensure any new PDFs or Word documents meet accessibility standards. Where this has not been possible due to timescales of publication you can contact us to request a more accessible version

How we tested this website

We tested this website in the following ways:

  • WCAG 2.1 compliance using a third-party automated service (scanned every 5 days and reviewed regularly)
  • regular testing using a suite of browser-based accessibility reporting tools and manual checks
  • colour contrast checkers

What we're doing to improve accessibility

We are undertaking a comprehensive review of all Derbyshire County Council websites and services to test, identify and fix accessibility issues.

Preparation of this accessibility statement

This statement was prepared on 20 September 2020. It was last reviewed on 23 March 2023.