Ways to contact us
You can contact us through our website, through our contact centre Call Derbyshire or by writing to us.
You can make general enquiries to us online.
Some of our services also provide a direct email address and you will find these on the relevant page of the website.
You can contact Call Derbyshire tel: 01629 533190.
We are open between 8am and 8pm Monday to Friday and between 9.30am and 4pm on Saturdays. Outside of these times we provide an out of hours service for some areas including social care.
You can also contact Call Derbyshire by text, fax or minicom:
- text: 86555
- fax: 01629 533269
- minicom: 01629 533240
British Sign Language (BSL)
Customers who prefer to use British Sign Language (BSL) can contact us using a SignLive video interpreter.
This service is available from Monday to Friday between 8am and 6pm. It’s free to contact us from your home.
Write to us
You can write to us at:
Derbyshire County Council
If you are planning to visit us at County Hall, please see our how to get here maps.
Our head office at County Hall, Matlock is open normal office hours, Monday to Friday 9am to 5pm (except bank holidays).
Acceptable behaviour towards our employees
We are committed to treating you with respect and courtesy when using our services.
Please treat our employees with the same respect and courtesy as you would expect from us.
Our employees have the right to work in a safe environment and will not tolerate behaviour which is abusive, offensive or threatening.
In such instances we will take firm and effective measures to support any employee who is subject to unacceptable behaviour including prosecution should that be appropriate.