Alert close - icon Fill 1 Copy 10 Untitled-1 tt copy 3 Untitled-1 Untitled-1 tt copy 3 Fill 1 Copy 10 menu Group 3 Group 3 Copy 3 Group 3 Copy Page 1 Group 2 Group 2 Skip to content

Find out more about current flooding in the county, safety advice, flooding alerts and road closures. Please check before travelling and do not drive into flood water or drive on roads that are closed.

close alert bar

Contact us

We're here to help you access our services and welcome your comments and feedback.


Ways to contact us

You can contact us through our website, through our contact centre Call Derbyshire or by writing to us.

Online enquiries

You can make general enquiries to us online.

Contact us

Some of our services also provide a direct email address and you'll find these on the relevant page of our website.

Call Derbyshire

You can contact Call Derbyshire tel: 01629 533190.

We're open from 8am to 8pm on Monday to Friday and from 9:30am to 4pm on Saturdays. Outside of these times we provide an out of hours service for some areas including social care.

You can also contact Call Derbyshire by text, fax or minicom:

  • text: 86555
  • fax: 01629 533269
  • minicom: 01629 533240

British Sign Language (BSL)

Customers who prefer to use British Sign Language (BSL) can contact us using a SignLive video interpreter.

This service is available on Monday to Friday from 8am to 6pm. It's free to contact us from your home.

Write to us

You can write to us at:

Derbyshire County Council
County Hall
Matlock
DE4 3AG

If you're planning to visit us at County Hall, please see our how to get here maps.

Opening hours

Our head office at County Hall, Matlock is open on Monday to Friday from 9am to 5pm (except bank holidays).

Acceptable behaviour towards our employees

We're committed to treating you with respect and courtesy when using our services.

Please treat our employees with the same respect and courtesy as you'd expect from us.

Our employees have the right to work in a safe environment and will not tolerate behaviour which is abusive, offensive or threatening.

In such instances we'll take firm and effective measures to support any employee who is subject to unacceptable behaviour including prosecution if appropriate.