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Local Government Ombudsman

The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained.

The Ombudsman investigates complaints about most council matters including housing, planning, education, social services and council tax. 

The Ombudsman who deals with this council is at:

The Local Government Ombudsman
PO Box 4771

Tel: 0300 061 0614 or 0845 602 1983
Fax: 024 7682 0001

The Local Government Ombudsman has a leaflet called "Complaint about the Council? - How to complain to the Local Government Ombudsman".

The Local Government Ombudsman service also provides training courses on complaints handling for local authorities. Details of courses available are attached to this page.