The ombudsman investigates complaints in a fair and independent way - it does not take sides. It is a free service.
The ombudsman expects you to have given us chance to deal with your complaint, before you contact them. If you have not heard from us within a reasonable time, it may decide to look into your complaint anyway. This is usually up to 12 weeks but can be longer for social care complaints that follow a statutory process.
About the ombudsman
The Local Government and Social Care Ombudsman looks at individual complaints about councils and some other organisations providing local public services. It also investigates complaints about all adult social care providers (including care homes and home care agencies) for people who self-fund their care.
Visit the Local Government and Social Care Ombudsman website.
Tel: 0300 061 0614.
Monday to Friday: 10am to 4pm (except public holidays).