Our call centre ‘Call Derbyshire’ is open from 8am to 6pm, Monday to Friday and from 9.30am to 4pm Saturdays to provide you with a speedy and direct response to many of the enquiries we most commonly receive.
Our main aims are:
- to offer you a high quality service and a more customer-focused approach
- to extend our opening hours so it's easier for you to get in touch
- to speed up our response to your calls
- to provide you with an easy 'one stop' telephone point
Our call centre staff are your frontline contact with us. We've selected them for their excellent customer care skills, their working knowledge of the council, and their willingness to help solve your problems. You'll find them friendly and helpful at all times.
The customer care assistant who takes your call will 'own' your enquiry and will do everything possible to ensure you receive the information and help you need.
If your customer care assistant needs to take professional or specialist advice in order to help you, they will arrange to call you back at a time convenient to you. If any follow-up action to your enquiry is needed, your customer care assistant will pass on the information on your behalf.
Call us tel: 01629 533190. We look forward to hearing from you.
Calls will be recorded as part of our commitment to training, audit and quality assurance. For full details of our recording policy, please see our privacy notice attached to this page.
Using a hand-held mobile whilst driving
It is both an offence and extremely dangerous to use a hand-held mobile phone while driving a motor vehicle.
Where it is clear to our staff that a driver is using a hand held phone, the call will be terminated following a request to the driver to call again once the vehicle is parked and the call can be made lawfully.
We will take this action for the protection of all road users.
We also discourage the use by drivers of hands-free phone equipment and recommend that calls should not be made while driving in any circumstances.