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Due to essential maintenance, this website may be unavailable for a short time on Saturday 28 or Sunday 29 May 2022. Apologies for any problems this may cause.

First Contact Derbyshire signposting scheme

The First Contact Signposting Scheme is still partially suspended after the COVID-19 outbreak. However, the service is currently running a number of signposting referrals through Call Derbyshire.


The referrals currently available are:

  • falls prevention
  • child care advice and Information
  • smoke alarm and fire safety checks
  • home library service
  • benefit checks
  • stop smoking, getting active and weight management

If you require any of these services please contact Call Derbyshire tel: 01629 533190.

First Contact is a free service for adults living in Derbyshire. It provides an easy way for you to get in touch with local services who can support your wellbeing and help you stay independent. We run the scheme in partnership with a variety of local agencies.

Services that can be accessed through First Contact

We work with a variety of statutory and voluntary sector organisations who can provide information on:

Staying safe and secure at home

  • home fire safety checks and smoke alarms
  • home safety and security advice
  • support for victims of bogus callers, rogue traders and scams
  • preventing falls
  • community alarms

Housing support

  • existing or future housing needs
  • energy efficiency and warm homes advice
  • housing repairs

Social and recreational activities

  • local social groups, clubs and activities
  • local befriending services for people who are lonely or isolated
  • community transport
  • home library service

Work, learning, volunteering and income

  • disability employment support
  • adult education courses
  • welfare benefits check
  • volunteering and time swap opportunities

Families and relationships

  • support for unpaid or informal carers
  • support for ex-service personnel and their dependents
  • advice and support for parents coping with young families under 19

Health and wellbeing

  • stopping smoking
  • weight management
  • getting active
  • reducing alcohol intake
  • substance misuse problem
  • emotional wellbeing
  • managing daily living activities
  • dementia and memory support