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First Contact Derbyshire signposting scheme

The First Contact Derbyshire Signposting Scheme is a multi agency referral scheme. A person can be referred to a variety of partner agencies and organisations by simply answering a series of questions about the sort of help, advice and information they would like.


First Contact is a free service for adults living in Derbyshire. It provides an easy way for you to get in touch with local services who can support your wellbeing and help you stay independent. We run the scheme in partnership with a variety of local agencies.

Services that can be accessed through First Contact

We work with a variety of statutory and voluntary sector organisations who can provide information on the following.

Staying safe and secure at home

Including:

  • home fire safety checks and smoke alarms
  • home safety and security advice
  • support for victims of bogus callers, rogue traders and scams
  • preventing falls
  • community alarms

Housing support

Including:

  • existing or future housing needs
  • energy efficiency and warm homes advice
  • housing repairs

Social and recreational activities

Including:

  • local social groups, clubs and activities
  • local befriending services for people who are lonely or isolated
  • community transport
  • home library service

Work, learning, volunteering and income

Including:

  • disability employment support
  • adult education courses
  • welfare benefits check
  • volunteering and time swap opportunities

Families and relationships

Including:

  • support for unpaid or informal carers
  • support for ex-service personnel and their dependents
  • advice and support for parents coping with young families under 19

Health and wellbeing

Including:

  • stopping smoking
  • weight management
  • getting active
  • reducing alcohol intake
  • substance misuse problem
  • emotional wellbeing
  • managing daily living activities
  • dementia and memory support

Making a referral

You can make a referral to the First Contact Signposting Scheme online, or contact Call Derbyshire, tel: 01629 533190.

If you have any problems making a referral or have any questions, please email asch.first.contact@derbyshire.gov.uk