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Deaf, deafened and hearing loss

Deafness or hearing loss is when your hearing is affected by a condition or injury. You may also have been born Deaf and use British Sign Language (BSL).

We want to consult with the public about proposals for the future of day opportunities and the future of short break residential units for people with a learning disability and / or who are autistic.

The 12-week public consultation will run from 24 April 2024 to 17 July 2024.

You can also watch a BSL signed video about the consultation.

Hard of hearing support service

Hearing Help UK is a local voluntary organisation which provides support for people with hearing loss who are registered with a Derbyshire GP. Watch the Derbyshire hard of hearing support service video to find out more.

They offer information and advice and give demonstrations of the different types of environmental hearing equipment available that you may benefit from using.

Hearing Help run drop in sessions at venues in:

  • Ashbourne
  • Bakewell
  • Bolsover
  • Buxton
  • Chesterfield
  • Clay Cross
  • Darley Dale
  • Glossop
  • Ilkeston
  • Ripley
  • Shirebrook
  • Swadlincote


Hearing Help
156 Derby Road

Social care support

If you feel you need more help due to your hearing loss or because you are deafened or Deaf, you may benefit from having a needs assessment for adult social care support. This means that a social worker or social care practitioner will contact you and arrange to visit you to discuss your needs and how they can best be met.

If you're found to be eligible for a service from us, we'll work with you to create a support plan that helps you to achieve your goals and outcomes.

To request a social care assessment, or for any other information, email or tel: 01629 533190. If you are a BSL user you can use the Sign Live service to contact Call Derbyshire.

Hearing loss and dementia

Did you know there are 12 modifiable risk factors for dementia? You might be aware that lifestyle choices such as heavy drinking or smoking may increase the risk of dementia.

One of the highest risks of dementia is loss of hearing. However, this is also one of the most easily modifiable risks. Loss of hearing can also contribute to isolation, low mood and increase the risk of falls as well as increasing the risk of dementia.

For help with hearing loss, contact Hearing Help UK or tel: 01773 570976. Help with hearing loss can:

  • help your conversations feel easier
  • help you to socialise more
  • help you feel more confident and independent
  • help your mood and quality of life
  • help your physical health
  • help reduce your chance of a fall
  • hearing aids may even help reduce your risk of dementia

For help with dementia, please contact the Derbyshire Dementia Information and Advice Service.

Derbyshire Deaf and sensory team

Our Deaf and sensory team is made up of specialist workers who can give advice and assess for services and specialist support and equipment. They can also work alongside your social care worker, if required, to ensure that you have access to all the support you need.

The team provide information, support and advice drop-in sessions at the following locations, starting in May 2023:

  • Clay Cross: second Thursday of the month from 11am to 1pm at Clay Cross Office, Market Street, Clay Cross, S45 9JE
  • Ilkeston: last Wednesday of the month from 10am to midday at the Cantalupe Centre, Market Place, Ilkeston, DE7 5HY

This service will not be provided on bank holidays.

The Deaf and sensory team can also help if you have problems with sight as well as hearing, known as dual sensory loss.

You can contact the deaf team in the following ways:

  • text: 86555 start your text with BSL then press space and then start your message - texts are only checked on Monday to Friday from 9am to 5pm
  • minicom: 01246 861852
  • tel: 01629 537171
  • email:
  • write to:
    Deaf and sensory team
    Derbyshire County Council
    High Street
    Clay Cross
    S45 9JB
  • use the Sign Live service to contact Call Derbyshire and ask to be put through to the deaf team

You can also follow the Derbyshire Deaf team on Facebook.

Interpreting support

Visit Action Deafness who can be contacted for more information about their interpreting services, or:

This service supports adult social care and public health type appointments (adult safeguarding, Care Act assessments, communication support for deaf parents, smoking cessation, for example).

Watch the Action Deafness videofor more information about their interpreting services.