Alert close - icon Fill 1 Copy 10 Untitled-1 tt copy 3 Untitled-1 Untitled-1 tt copy 3 Fill 1 Copy 10 menu Group 3 Group 3 Copy 3 Group 3 Copy Page 1 Group 2 Group 2 Skip to content

Support for families and early help

There are a number of reasons why extra help is sometimes needed. Getting the right information, advice and support at the right time can help.

parents and four children in a dining roomIf you're worried about your child's health or development you can speak to your health visitor, doctor, school nurse or someone at your child's school or early years setting.

Early help assessment

Where needs are emerging or low level, individual services and universal services may be able to meet these needs, take swift action and prevent those needs escalating. Agencies who identify the emerging needs of a child and their family should complete the Early Help Assessment (EHA). Where the support for a child, young person and their family requires the involvement of more than one agency, a Team Around the Family (TAF) should be convened. The TAF should include the appropriate agencies who may contribute to a TAF Plan, for example:

  • school pastoral teams
  • school health
  • behaviour support service
  • education psychologist
  • police safer neighbourhood team

The TAF should meet regularly to review the progress made and the outcomes achieved.

Where there are issues identified that warrant targeted support from an early help team, the EHA or TAF minutes should be sent to Starting Point to demonstrate the reasons for the referral. The request for support should be completed (when an EHA accompanies the online request for support - only basic details need adding to the online form). It should include any actions already undertaken and why these needs cannot be met by universal services.

Please see the threshold document attached to this page to help your decision making. If you're unsure about whether a threshold is met please call the professional advice and consultation service for advice and support tel: 01629 535353.

If the child already has an allocated early help team worker or social worker please liaise directly with the allocated worker.

If your request is about an immediate child protection issue or your concern is urgent, please tel: 01629 533190.

Documents to accompany online requests for support should be sent to our secure email: or by Perspective Lite (the secure SchoolsNet portal). Documents sent via the portal should be titled:

  • DFE number _SP_ document title_date

Please include the online request ILF reference in the subject title.