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Domestic abuse

Children, young people and families who are affected by domestic abuse or violence can get support, including refuge accommodation, by contacting Derbyshire Domestic Abuse Support Line. It's available 24 hours per day, 7 days per week and is a single point of contact to get the help you need.


If you're experiencing domestic abuse or know someone who is, tel: 08000 198 668 and you'll get help from someone close by.

If it's an emergency, tel: 999.

You can also email the support line giving a number you can be contacted safely at derbyshiredahelpline@theelmfoundation.org.uk

If you're deaf or hearing impaired, or unable to phone, text the Derbyshire Domestic Abuse Support Line tel: 07534 617252. Emergency SMS - text: 999.

For the National Domestic Violence 24-hour help line tel: 0808 2000 247.

Silent Solution

If you tel: 999 from a mobile but it is not safe for you to speak, Silent Solution is a system the police use to assess and respond to your call. Tel: 999 and if it's not safe to respond to the BT operator when they ask what service you want, stay connected. If the operator hears any suspicious noise you'll be transferred to the police.

If nothing is heard you may be asked to press 55 - this will connect you to a police call handler. Listen carefully to their questions and instructions so that they can assess your situation and arrange for assistance. This system means that the police can respond to genuine emergencies when people are in danger and accidental or hoax 999 calls do not distract them.

Accidental 999 calls from a landline are less likely so if you tel: 999 from a landline but are unable to speak you will be connected without being asked to enter 55.

Services and helplines

We've commissioned Derbyshire Domestic Abuse Support Services to provide a range of services in the county.

The Derbyshire Domestic Abuse Support Line has details of the provider in your area. They'll give initial advice and guidance and make referrals to these services for you. Tel: 08000 198 668.

The support provided locally includes:

  • emergency refuge accommodation
  • outreach support in the community, including counselling, and self-esteem and confidence building sessions
  • dedicated support for children and young people affected by domestic abuse, both those in refuge and in the community
  • the ABC Project for people recognising and wanting to address their abusive behaviour, tel: 07771 379278

The Freedom Programme is a course to help women overcome their experiences of domestic abuse or violence and understand the effects on themselves and their children. For more information contact your health visitor or local children's centre.