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Support with private purchases

There are many organisations, both locally and nationally that provide community alarms and other telecare devices. 

We recommend you do some thorough research before making a purchase.

Medequip Connect, our commissioned provider, offer a private service to clients. You can ask for this by telephone: 01706 572460 or on their website.

They offer an in-person responder service in some areas of Derbyshire. 

The following local providers can also be contacted to access technology enabled care privately:

Some of these providers also offer additional services, such as an in-person response service.

There are many national companies that also offer community alarms and telecare. Living Made Easy - Choosing Technology Enabled Care (TEC) has a guide on choosing technology enabled care and other providers. 

There are also many options available to buy privately and this can provide an alternative to a traditional community alarm pendant device. Examples include:

  • assistance buttons or keys to attach to a mobile phone you already own
  • customisable devices and watches that you can wear outside your home
  • voice operated technology devices to help you make calls and send and receive messages
  • voice controlled technology products (such as Amazon Alexa, Amazon Echo and Google Nest) can be used to support your independence. You can connect your mobile phone to some devices and phone or message anyone hands-free, which could help in an emergency.

If you already own a smartphone or smartwatch, these may already have features installed. Or you can buy apps that allow you to contact or locate friends or family easily and quickly.

Many organisations will also provide free, general advice about the alternatives available to you. The following organisations are a good place to start if you're looking for information and want to see what options are available:

If you need support with an existing device, either contact the supplier or AbilityNet offer free support, including lots of easy-read guides on technology and digital access.