Please contact us as soon as possible:
We need time to prepare if you want us to help with your appeal.
When you ask for a decision to be looked at again there are 2 steps.
Step 1: Mandatory reconsideration
Asking the Department for Work and Pensions (DWP) to check the decision again:
- ask for this within 1 month of the decision, if it's more than 1 month explain why it has taken you longer
- say why you think the decision is wrong
- you can ask by phone, in your Universal Credit Journal or complete a mandatory reconsideration request form and send it to the address on the decision letter
- you can ask for a copy of the evidence used to make the decision
- if you have new information, send it to them
- another person will look at your case and may contact you
- you'll get a Mandatory Reconsideration Notice - keep this safe as you need it to appeal
Step 2: Appeal
If you still don't agree after you receive a Mandatory Reconsideration Notice:
- you can appeal a benefit decision
- we can help you with your appeal and go with you to the tribunal hearing
- you must appeal within 1 month of getting your reconsideration notice
- contact us telephone: 01629 531535 as soon as you get your notice
You can find more information about how to challenge and appeal a benefit decision.
If you want to appeal a decision on Housing Benefit, Council Tax Support, or Child Benefit the process is different. Please contact us for advice.