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Children's services complaints and praise

We welcome your feedback, whether it's a complaint, compliment or general enquiry. We value all feedback and learn from it wherever possible. This helps us to improve the quality of our services for the people of Derbyshire.

The best way to get in touch and leave feedback is through our new residents' portal. It's really simple to register for our portal, all you need is an email address and memorable password.

It's a much more efficient way to access our services and is available 24 hours per day, 7 days per week. You'll also be able to keep track on the progress of your enquiries and comments.

Our obligation to you

We are, however, not responsible for everything you might think in your local area. Some services in your area are also carried out by district or borough councils. Take a look at what we are responsible for.

Providing your feedback

We welcome all types of feedback, but they usually come in one of the following forms:

  • service enquiry
  • compliment
  • complaint
  • general comments

You can complete our online form to provide your feedback and will be able to select one of the categories before leaving your comments.

Tell us what you think about our children's services

You can also complete the form without registering to our residents' portal, but by signing up you'll be able to track your enquiry and get notifications.

What happens next

We'll aim to get back to you as soon as possible. After you've completed the form you'll get an email response which will confirm the number of days that we'll deal with your query.

If a complaint is necessary, details are provided on our website about the process, response-times, tracking, and how to escalate matters if appropriate. Please use the online form, and we will correspond with you electronically.