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Complaints about children's services

Please tell us if you think something has gone wrong so we can put it right.

If you're a child or young person who wants to make a complaint we will arrange an advocate for you. This is someone who will support you in making your complaint. Advocates may also be available for adults who need help.

There is a statutory procedure for handling complaints about services provided under Part III of the Children Act 1989 which sets out who can make a complaint and what can be complained about. You can find further information in the information on other websites section of this page. Where a complaint falls outside this statutory remit it will be dealt with under out Corporate Complaints procedure.

Your first step is to speak to your worker or their manager. Or you can Call Derbyshire tel: 01629 533190 if you would like to speak to someone else.

You can ask to speak to a quality assurance manager if you are not happy with your worker or their manager dealing with your complaint.

We will make sure your complaint is dealt with confidentially, quickly, carefully and fairly and we will apologise and put things right if we have made a mistake.

You can complain if you are a child or young person who is in care or in need in some other way. Someone may be able to complain on your behalf, but we will check to see if this is your wish.

You can complain if you are the child’s parent or someone who has parental responsibility if a child is in care, a child in need, leaving care, subject to special guardianship or adopted.

There are also some other people who can complain – please ask. If you cannot complain we will advise you of next steps.

What happens when you complain

You will receive a letter confirming your complaint. A local manager will look into your complaint. They may want to talk with you about your complaint. You will also get a reply in writing.

You will find details of our complaints and representations procedure attached to this page.