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Emergency services

Information about emergency response services and staying safe for Ukranian refugees.


Derbyshire Police

Please advise your guest that in an emergency they should tel: 999 and speak to the police if:

  • a crime is in progress
  • someone suspected of a crime is nearby
  • when there is danger to life
  • when violence is being used or threatened

They should tel: 101 for non-emergencies.

You can also submit a crime report online or get in touch with a member of Derbyshire Police.

Derbyshire Fire and Rescue Service

Derbyshire Fire and Rescue Service is here to keep everyone safe from fire and other emergencies. Here is some guidance that can help you and your guest stay safe.

Fire safety

Fires at home are more common than you might think. To stay safe from fire, make sure to:

  • have smoke alarms on every floor of your home and test them weekly
  • avoid leaving cooking unattended or using chip pans and lots of hot oil
  • avoid overloading electric sockets – most can take a maximum of 13 amps
  • keep matches and lighters away from children
  • keep clothes away from heaters and open fires
  • put out and dispose of cigarettes properly
  • avoid charging mobile phones, tablets, or e-cigarettes overnight, or longer than the recommended charging time
  • plan and practice an escape route in case of a fire and make sure everyone in the property knows how they can get out

Derbyshire Fire and Rescue Service offers free safe and well visits to hosts supporting Ukrainian refugees. To book your visit which will provide advice to make your home a safer place:

  • tel: 01246 223500 - North East Derbyshire, Chesterfield, Bolsover, and Amber Valley
  • tel: 01332 777850 - Derby City, South Derbyshire, and Erewash
  • tel: 01298 608720 - High Peak and Derbyshire Dales
  • tel: 07766 299999 (text only) - for people who are deaf, hard of hearing or speech-impaired

Safe and well visits

We offer free safe and well visits to hosts supporting Ukrainian refugees. To book your visit which will provide advice to make your home a safer place, contact:

  • tel: 01246 223500 – North East Derbyshire, Bolsover, Chesterfield and Amber Valley
  • tel: 01332 777850 – Derby City, South Derbyshire and Erewash
  • tel: 01298 608720 – High Peak and Derbyshire Dales
  • tel: 07766 299999 – text only: for people who are deaf, hard of hearing or speech impaired

Water safety

Swimming in open water such as reservoirs, rivers, quarries, and lakes is not recommended. The cold water can send your body into shock and quickly lead to drowning. If you do go into the water, float to live.

If you get into difficulty swim or float on your back with your arms and legs out like a star and shout for help.

If someone else is in trouble in water, tel: 999 immediately. Throw them something that floats so they can hold onto it - never enter the water to help them.

Road safety

To drive in England, your guest needs a valid driver's licence and valid insurance. The vehicle should be taxed and roadworthy. Remember Ukrainian nationals will be used to driving on the right side of the road.

To stay safe on the road:

  • don't drive under the influence of alcohol or drugs
  • don't use a mobile phone while driving
  • stay within the speed limit
  • wear your seatbelt and make sure passengers do too
  • tel: 999 if you are involved in a collision and it is an emergency
  • download the What3Words app so emergency services can find you

Contacting the fire and rescue service in an emergency.

Tel: 999 immediately. Do not send messages for emergency help via social media.

East Midlands Ambulance Service

In a life threatening emergency tel: 999. If it's not an emergency but you still need medical help, tel: 111.