You have the opportunity to share any additional documents that support the referral, for example, photographs, reports and any other relevant actions to date.
Things to consider before making a referral
There are a number of things to consider before making a professional referral to adult social care.
Continuing health care needs
GPs and other health professionals are requested to consider continuing health care needs prior to completing a referral.
Self help
Where possible please signpost to the range of self-help support we offer from our website. These options may support the client whilst their referral is processed or negate the need for a referral to adult care at this time. Useful links are:
Safeguarding
Please do not use this form to report safeguarding issues. Guidance on how to make a safeguarding referral is available from the Derbyshire Safeguarding Adults Board.
Emergency out-of-hours support
We provide an emergency out-of-hours countywide social care support from 5pm to 9am Monday to Friday and 24 hours per day at weekends and on bank holidays.
This service is available for the public and agencies to access a range of social care staff for adults or children in need of social care. If you use these numbers in an emergency, there is also the option to speak to an out-of-hours worker, tel: 01629 532600. Routine professional referrals are not accepted by telephone.
If you need support for yourself, or for a family member or friend, please Call Derbyshire:
- tel: 01629 533190
- minicom: 01629 533240
- text: 86555
- email: contact.centre@derbyshire.gov.uk
- write to:
Adult Social Care
Derbyshire County Council
County Hall
Matlock
DE4 3AG
Making your referral
We attempt to review all referrals within 24 to 48 hours (that is on the next working day). However, this could be up to 72 hours if the referral is submitted late on a Friday, over the weekend or before a bank holiday.
High referral rate
We are currently experiencing high volumes of referrals and our teams are very busy; we are not able to respond to all referrals within 72 hours at present. Referrals will continue to be screened upon receipt and response prioritised based on the person’s need and circumstances.
If you require an urgent response during the normal working hours (9am to 5pm, Monday to Friday), please mark as urgent within the referral details, clearly stating when a response is required within 24 hours, where there is an imminent risk of support breakdown.
If you require an urgent (within 24 hours) response out of these hours, please contact Call Derbyshire tel: 01629 533190.
Make a referral