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Insurance claims privacy notice

Our privacy notice for dealing with your insurance claim.

We are committed to protecting your personal data and ensuring that it is processed fairly and lawfully. Information you provide to us will be processed in accordance with the General Data Protection Regulation, the Data Protection Act 2018 and any subsequent legislation.

The data that we process may be your name and address or in certain circumstances we may be required to process more sensitive information, known as special category data including health information.

Purpose of processing

The information provided will only be processed for the purpose of dealing with your insurance claim. It will not be processed for any other purpose. The processing of your personal data is necessary for the performance of a task carried out in the public interest, namely to respond to claims for damage due to highways defects on highways maintainable at the public expense (section 41 Highways Act 1980). An insurance claim cannot be considered without processing personal data.

Who receives the information

This information will be shared with our officers for the purpose of resolving your insurance claim. If the value of your claim exceeds our limit, your information may be shared under appropriate data sharing agreement with Gallagher Bassett, our claim handlers who will process your information. It will not be shared with any other third parties unless required by law. The information provided will not be used for marketing purposes or to take any automated decisions.

How long we keep the information

The information provided will be kept in accordance with our retention policy.

How the information will be kept secure

We are committed to protecting personal data and have data policies and procedures in place to ensure that it is safeguarded.

Your rights

Should you wish to raise any concerns about how we have processed your personal data you can contact the data protection officer, email: or write to:

Data Protection Officer
Derbyshire County Council
County Hall

You also have the right to contact the Information Commissioner.

For further information on how we process personal data, please contact the data protection officer, email:

If you'd like a copy of this information in a different format, please email: