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Users of Netloan computers privacy notice

Netloan computers are available for you to use in Derbyshire libraries and other council premises. You'll need an individual account. This notice explains how we handle your information.

Who controls your data

The data controller is Derbyshire County Council. Sometimes (for technical support) we use a data processor - a company called Lorensbergs, the developer of the Netloan system.

Information we collect and why

We only collect a small amount of your personal information, such as your library card number, your pin, and your name. We also record which computer you use and when, so that we can monitor your use. We also use the information to create usage statistics, which can help us improve the service over time.

We need your personal information so that we can fulfil a contract between you and us covering your use of our computers. If we do not have this information, the service will not be available to you.

Terms of the contract

The full terms are displayed when you first log in and are given in our public internet access policy. In summary, you agree not to use the computer in ways which are likely to break the law, cause damage or cause gross offence. You agree to comply with any reasonable request to moderate your usage. You agree that we can monitor your usage. You also accept responsibility for looking after your own property and account passwords.

How long we keep your information

If you do not use a Netloan computer for 6 years, we'll assume you have no further need for the account and delete all your information. This follows the advice of our leisure and culture retention schedule.

Sharing your information

We share your information with Lorensbergs, the developer of the Netloan computer booking system, for the purposes of supporting our system.

Apart from that, we would not ordinarily share your user information unless the law says we must - for instance, if the police ask for it while investigating a crime. If their investigation required it, a detailed internet activity history for your account could be retrieved from linked log files, which are kept for 6 months.

We can also make an exception in our legitimate interests. For instance, if we ever need to take legal action against you, we will pass your details to our solicitors.

Keeping your information safe

We're committed to protecting personal data and have data policies and procedures in place to ensure that it is safeguarded.

Your rights and who to contact about them

You can find out more about your rights as a data subject.

If you want to complain about how we handle your personal data you can contact the data protection officer:

You also have the right to contact the Information Commissioner.

Find out other ways of getting in touch with us.