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Apprenticeships complaints procedure

We believe that all our apprentices should feel satisfied with the service, support and training they receive.


There may be occasions, however, when you are not happy with how things have happened or the way you have been treated. We will always take your complaint seriously and investigate your concerns within a stated time period.

The apprenticeships complaints policy is attached to this page. It includes:

  • where and how complaints can be raised
  • our process for acknowledging, investigating and responding to complaints
  • how we will develop a range of appropriate actions
  • the appropriate recording all complaints and outcomes

How to make a complaint

There are a number of options you can follow if you wish to make a complaint. You can

  • raise your complaint, verbally or in writing, with your apprenticeship supervisor or member of staff supporting you during your apprenticeship
  • contact Call Derbyshire 
  • fill in a Putting People First form attached to this page, or available at all of our sites and offices.
  • follow our corporate complaints procedure