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Trusted Trader customers

We know that finding the right trader can be a big worry. We've all heard stories about cowboy builders, dodgy workmen and rip-off merchants.

That's why we set up Derbyshire Trusted Trader. We can help you to find honest and reliable traders who commit to doing a good job for a fair price.


Trusted Trader logo

Derbyshire Trading Standards check out all the businesses on our Derbyshire Trusted Trader register.

You'll find plumbers, builders, roofers, decorators, joiners, glazers, electricians, gardeners, retailers... and many more.

You can find a Derbyshire Trusted Trader by:

  • searching to find a Derbyshire Trusted Trader
  • ringing Call Derbyshire, our contact centre, tel: 01629 533190 from 8am to 8pm weekdays, or from 9:30am to 4pm Saturdays - call charges may vary
  • calling into a local library and asking about Derbyshire Trusted Trader - staff will be able to supply you with more information and you can take advantage of free internet use to search for businesses online

Benefits

Derbyshire Trusted Trader puts you in touch with traders who care about their customers and who commit to providing good services legally, honestly and fairly.

All businesses that apply to join Derbyshire Trusted Trader are subject to checks by Derbyshire Trading Standards.

Reviews take place yearly to ensure that all members continue to meet the terms and conditions of membership and uphold high standards of customer service.

After you've used a Trusted Trader you'll be invited to give feedback on how they did. This feedback appears on our website to help other customers pick the right trader for their job.

Many Derbyshire Trusted Traders have our logo on their work vehicles or display window stickers.

Before you buy services and goods

It's often a good idea to be clear what you need to do before you ask a trader to carry out work, or when you are buying goods from a business. You might find some of the information in consumer advice useful.

We have developed some top tips for getting the most out of Trusted Trader.

Limitations

Consumer law requires that any trader should sell goods which are of satisfactory quality and are correctly described. They should also carry out work with reasonable care and skill. If they do not, individual customers are entitled to seek financial redress.

Trusted Trader builds on these legal requirements and is mainly concerned with the quality of customer service delivered by members and ensuring that members trade legally, honestly and fairly. Trusted Traders agree to abide by the requirements of our code of practice.

The checks we carry out on applicants seek to establish that the potential member's business is properly run and has a good history. We cannot check the quality of work carried out by each member and this cannot be guaranteed by the scheme.

What we do guarantee is that, in the unlikely event that you use a Trusted Trader and things go wrong, Trading Standards will get involved in your query and seek to resolve it. If the member is at fault, they may be warned about their conduct or removed from the scheme altogether.

Information provided is accurate to the best of our knowledge. However, this information must not be taken in any way as a warranty by us of the status of any individual trader.

We will not accept any liability whatsoever arising out of the use of the information obtained through Derbyshire Trusted Trader.

Complaints

If a problem crops up, you can register your concerns by contacting the Citizens Advice consumer helpline tel: 03454 040506 or complete their online enquiry form.