If you simply want to minimise the risk of a consumer problem occurring in the first place, then you should consider using one of our Trusted Traders. There are over 1200 Trusted Traders and all of them agree to abide by the scheme’s code of practice.
The Trusted Trader scheme also gives extra peace of mind. In the unlikely event of things going wrong, you have the added comfort of knowing that trading standards follow up all Trusted Trader complaints as a priority. You can see more about the scheme by visiting our Trusted Trader pages.
Citizens Advice consumer service
The Citizens Advice consumer service provides free, confidential, impartial and independent advice which can help you to sort out your problems or arguments with suppliers of goods or services.
The service works in partnership with trading standards. More complex problems or complaints which may need further investigation are referred to trading standards.
If you would like to speak to an adviser, then please tel: 03454 04 05 06, Monday to Friday, 9am to 5pm.
Citizens Advice also provide a wide range of consumer information and advice.
Full details of how we work with Citizens Advice and how we deal with consumer issues are contained within our consumer advice and enquiries policy. The shortened version of this policy is attached to this page on this page as the leaflet 'Advice and Enquiries about Faulty Goods'.