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Mental health - support in a crisis

Contacts and advice for people needing support in a crisis.


If you, or someone you care about, is experiencing mental ill health and is in a crisis or emergency situation, there are many ways that you can get help:

  • Contact your local GP, who knows your medical history, and will decide with you the best action to take.
  • If a health or social care professional (your care coordinator or key worker) has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
  • For adult social care during office hours contact Call Derbyshire tel: 01629 533190. The call centre is open from 8am to 8pm Monday to Friday, and 9.30am to 4pm on Saturday. Outside of normal hours, call the emergency duty team tel: 01629 532600.
  • Mental health charity Mind suggests practical you can do to help yourself if you're feeling suicidal or are crisis. It has information about where you can get help as well as links to blogs and websites where people have shared their experiences of dealing with a mental health crisis.

If you need urgent help

If you've had thoughts of self-harming or are feeling suicidal, contact someone immediately such as a friend, relative or someone you can trust.

If you feel like you're unable to manage your symptoms and feel unsafe, you need to contact your GP or NHS 111 if out of hours. For immediate, life-threatening emergencies, call 999.

NHS 111

You should use the NHS 111 service if you urgently need medical help or advice but not if it's a life-threatening situation.

NHS 111 is available 24 hours per day, 365 days per year. Calls are free from land lines and mobile phones.

Tel: 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to accident and emergency or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

Samaritans

Samaritans provides non-judgmental emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

Tel: 116 123, available 24 hours per day, seven days per week.

Campaign Against Living Miserably (CALM)

CALM is for men. Telephone 0800 58 58 58 from 5pm to midnight every day.

Papyrus

Papyrus is for people under 35. Telephone 0800 068 41 41 from Monday to Friday 10am to 10pm, weekends 2pm to 10pm, bank holidays 2pm to 5pm. Text 07786 209697 or email pat@papyrus-uk.org

Childline

Childline is for children and young people under 19. Telephone 0800 1111 – the number won't show up on your phone bill.

The Silver Line

The Silver Line is for older people. Telephone 0800 4 70 80 90.

Mental health advocacy and specialist advocacy

If you or someone you know has been sectioned under the Mental Health Act then there are specialist independent advocacy services to provide support in understanding your legal rights and being heard in relation to your care and treatment. You have to meet certain criteria in order to have this specialist advocacy.

If someone lacks capacity to make their own decisions then the specialist independent advocacy service can represent their views and wishes.