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Staying safe during the COVID-19 pandemic

We recognise that this is a very stressful time and that you may have concerns about your safety, or the safety of someone else.

We have put together a list of resources to help you keep yourself and others safe.

Crisis support

The current situation may feel very worrying and it could increase levels of anxiety and stress.

We have lots of information about staying emotionally healthy and well.

If you, or someone you know, is in immediate distress there are people you can talk to. You can:

  • speak to a friend, family member or someone you trust
  • call the Derbyshire Mental Health Support line tel: 0800 028 0077 (7 days per week, 24 hours per day)
  • contact the Samaritans or call their 24-hour support service on tel: 116 123
  • visit Staying Safe for support, information and making your own safety plan
  • make an urgent appointment to see your GP, who may be operating a call-back service - contact NHS 111, though be aware of delays in accessing this service
  • in medical emergency and life-threatening situations only (where a person has taken an overdose or needs urgent medical attention) please tel: 999 or attend your nearest hospital accident and emergency department

Domestic abuse

Anyone who is at risk of, or experiencing, domestic abuse, is still able to seek support. Derbyshire domestic abuse services are supporting people over the phone, their refuges are still operating, and the police will provide support to all individuals who are being abused.

Derbyshire Domestic Abuse Support Line

Children, young people and families who are affected by domestic abuse or violence can get support, including refuge accommodation, by contacting the Derbyshire Domestic Abuse Support Line.

It's available 24 hours per day, 7 days per week and offers a single point of contact to get the help you need.

Tel: 08000 198 668 and you'll get help from someone close by.

You can also contact them by email:

If you're deaf or hearing impaired, text: 07534 617252.

National Domestic Violence

The National Domestic Violence unit operates a 24-hour help line tel: 0808 2000 247.

Government guidance

The government has issued new guidance about how to get help if you or someone you know is a victim of domestic abuse during the coronavirus outbreak.

Silent Solution

If you tel: 999 from a mobile but it is not safe for you to speak, Silent Solution is a system the police use to assess and respond to your call. Tel: 999 and if it's not safe to respond to the BT operator when they ask what service you want, stay connected. If the operator hears any suspicious noise you will be transferred to the police.

If nothing is heard you may be asked to press 55 - this will connect you to a police call handler. Listen carefully to their questions and instructions so that they can assess your situation and arrange for assistance. This system means that the police can respond to genuine emergencies when people are in danger and accidental or hoax 999 calls do not distract them.

Accidental 999 calls from a landline are less likely so if you call 999 from a landline but are unable to speak you will be connected without being asked to enter 55.

Online support

Women's Aid online chat service - Open Monday to Friday from 10am to 12pm.

Chayn offers information, guidance and courses to support coping and recovery.

Men's Advice Line tel: 0808 801 0327.

Respect helplinefor anyone who is worried that they may be harming someone else and would like help. Tel: 0808 802 4040.

Galop - national helpline for lesbian, gay, bisexual and trans people experiencing domestic abuse. Tel: 0800 999 5428.

You can also get more information and help about domestic abuse.

Keeping children safe

Children and young people are normally seen by lots of different adults every day including neighbours, grandparents and teachers but due to coronavirus they are spending much more time at home.

This means some families may need extra support with parenting.

Derby and Derbyshire Safeguarding Children Partnership

Find information about the support provided by Derby and Derbyshire Safeguarding Children Partnership.


Find advice about how to spot signs of abuse and help keep children safe during the coronavirus outbreak.

Starting Point

If you're concerned a child is suffering or is at risk of significant harm please complete our Starting Point online referral form.

Or contact Call Derbyshire on tel: 01629 533190.

If you think a child is at immediate risk of harm call the police immediately on tel: 999

Support for children

Childline has advice for children on topics like abuse, bullying and safety. Tel: 0800 1111.

If you believe that a child is in danger ring Call Derbyshire at any time on tel: 01629 533190 and choose the option for urgent child protection calls. Or contact the police by ringing their call centre number tel: 101 (available 24 hours per day).

Read more about our child protection service.

Vulnerable adults

If you're concerned that a vulnerable adult may be experiencing, or is at risk of, abuse or neglect tel: 999 in an emergency.

If you'd like to discuss your concerns, contact Call Derbyshire, tel: 01629 533190 from 8am to 8pm Monday to Friday and from 9:30am to 4pm on Saturdays.

Outside of these times we provide an out of hours service on tel: 01629 532600.

Read more about keeping vulnerable adults safe.

Community Response Unit volunteers

In the unlikely event you experience offensive or abusive behaviour in your volunteering role let us know on tel: 01629 535091.

If an incident requires urgent attention call the police on tel: 999

Or you can let us know about any concerns by email:

Support with drug or alcohol problems

If you need support around drug or alcohol issues then support is on offer.

Derbyshire Recovery Partnership

Safety information for people who inject drugs can be accessed through the Derbyshire Recovery Partnership.

Growing Recovery in Derbyshire (GRID)

News and information for people in recovery from drugs and alcohol can be found on the GRID website.

NHS Live Well

NHS Live Well has information for families of drug users, and has a range of websites you can visit for information, and helpline numbers

Support for gambling problems


GamCareprovide telephone and online support with gambling problems.

NHS gambling addiction information

The NHS have also developed information about gambling addiction.

Fraud and scams

There's been a rise in coronavirus related scams and frauds so please be vigilant and taken extra care when opening emails or shopping online.

The majority of reports are related to online shopping scams where people have ordered protective face masks, hand sanitiser, and other products, which have never arrived.

Other frauds being reported include ticket fraud, romance fraud, charity fraud and lender loan fraud.

Text message scams

Scam text messages are being reported which make claims that UKGOV has issued a payment of £458 to all residents as part of its promise to battle COVID-19.

The messages contain a link, which recipients are asked to click on in order to apply for the money.

These messages are a scam.

Do not click on links in unsolicited text messages or emails. If you receive this message or similar, delete it.

Gov.UK is the authoritative source for information that issued by the government.

Phishing emails

Phishing emails attempt to trick people into opening malicious attachments which could lead to fraudsters stealing people's personal information, email logins and passwords, and banking details.

These may appear to come from reputable sources such as the Centre for Disease Control and Prevention (CDC), the World Health Organisation (WHO), charities or HMRC.

But there are lots of ways to protect yourself from scams.

Watch out for scam messages

Don't click on the links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.

Shopping online

If you're making a purchase from a company or person you don't know and trust, carry out some research first, and ask a friend or family member for advice before completing the purchase.

If you decide to go ahead with the purchase, use a credit card if you have one, as most major credit card providers insure online purchases.

For more information on how to shop online safely visit Action Fraud.

Protect your devices from the latest threats

Always install the latest software and app updates to protect your devices from the latest threats.

For information on how to update your devices, please visit the National Cyber Security Centre.

If you think you have been a victim of a scam or fraud please report it to Action Fraud.

Visit the NHS for the latest health information and advice about COVID-19.

Take our digital MOT

Our digital MOT can help to protect you from all aspects of online fraud and cybercrime. Devised in partnership with the cybercrime unit at Derbyshire Constabulary it's free and takes just 5 mins to complete. By answering a few simple questions, we'll tell you the most important things you can do to protect yourself online.

Doorstep scams

Anyone offering to carry out a coronavirus test at your home or sell you a self-testing kit is bogus. Neither the police or the NHS are offering such a service.

Don't hand over cash or bank cards to strangers offering to do your shopping or other errands so that you can stay at home. You may not see them again.

Only answer the door to people you trust and consider having a chain fitted so you don't have to fully open it.