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Support in self-isolation

Advice and support if you are in self-isolation due to coronavirus.

You will need to self-isolate by law for: 

  • 10 days if you’ve tested positive for coronavirus
  • 14 days if a member of your household has tested positive
  • 14 days if you are alerted by NHS Test and Trace.

Find out more about self-isolation and what you need to do.

Financial support

If NHS Test and Trace have alerted you to self-isolate, you could be eligible for a support payment of £500. You will be eligible if you:

  • have been asked to self-isolate by NHS Test and Trace since 28 September 2020
  • are employed or self-employed
  • cannot work from home and will lose income as a result
  • get Universal Credit, Working Tax Credit, income based Employment and Support Allowance, income based Jobseeker’s Allowance, Income Support, Housing Benefit or Pension Credit

If you are not on the above benefits, discretion may be made for individuals on a low income and facing hardship.

The payments are being administered by your district or borough council and you can apply for a payment on their websites:

You can make a claim up to 14 days after your period of self-isolation has ended. 

Emotional support

We appreciate that self-isolating can take a toll on your mental health and leave you feeling anxious, worried or lonely.

We’ve pulled together some useful advice and resources to boost your mental health during your period of isolation. 

Food deliveries and prescriptions

If you have no friends or family to call on, our Community Response Unit can help.

We can help you with shopping, accessing a supermarket priority slot, fetching your prescription or finding someone to have a chat with.