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Council services affected by coronavirus

Here’s all you need to know about council services during the coronavirus outbreak.


Following the recent coronavirus outbreak a number of our services have been affected.

We’re still working to deliver essential services for our residents, but we’ve temporary closed some services to ensure the safety of our residents and employees in line with government guidelines. We appreciate that this is a difficult and challenging time and we would like to thank you for your continued support and understanding.

Countryside sites

Facilities at our countryside sites remain closed including:

  • car parks
  • shops, cafes and visitor centres
  • hire of all-terrain mobility scooters or ‘trampers’
  • play equipment and outdoor gym equipment
  • cycle hire at Middleton Top
  • events cancelled from April until the end of June 2020

Residents living within walking distance can access our countryside sites and country parks in line with government advice to go for a walk, jog or cycle in their household group, keeping a safe distance from others once a day.

Please take any litter and dog poo bags home with you as bin collections on our site will be less frequent than usual.

The Peak District National Park have also asked visitors to stay away from the Peak District and follow government restrictions to stay at home.

Recycling centres

All 9 of our household waste recycling centres are currently closed.

Much of the waste that goes through the recycling centres is bulky waste (large items such as furniture, wood and metals) and garden waste. People should hold onto these items until the sites reopen.

Please do not leave any waste outside the recycling centres. Leaving waste at the gates or anywhere else is classed as fly tipping and is a criminal offence for which people will be prosecuted and fined up to £50,000.

Adult education

Our adult community education centres are now closed for the foreseeable future. To keep up to date and find the latest information on adult education we advise you to follow our adult community education social media channels on both Facebook and Twitter and sign up to the adult community education newsletter. Through these channels we will be releasing additional information including:

  • alternative access to teaching and learning support
  • support for key workers around their childcare needs
  • information concerning summer term and current course suspensions

If you wish to contact your local adult community education centre directly, the best way to get in touch is to email your centre. Find contact details for all adult community education centres.

Children's centres

All our children’s centres are currently closed.

Information, support and guidance for parents during the coronavirus outbreak can be found on the respective Facebook pages of our centres.

Outdoor education

Outdoor education programmes at our Lea Green and White Hall centres have been suspended until at least 30 April 2020.

More information can be found on the advice for schools and parentssection of our coronavirus information pages.

Libraries

All 45 of our libraries now temporarily closed. Our 2 mobile libraries have also been taken off the road.

Find out more about our library closures.

Derbyshire record office

The record office in Matlock is temporarily closed to help protect staff and customers.

Buxton Museum and Art Gallery

Buxton Museum and Art Gallery is closed until further notice.

Derwent Valley Mills

All the individual sites and attractions at the Derwent Valley Mills World Heritage Site are now closed until further notice.

Derbyshire Pension Fund

There may be a delay to the fund’s normal response time in dealing with enquiries due to the number of staff working remotely. Find out how coronavirus is affecting the Local Government Pension Scheme.

If you need to contact the fund, please use their online enquiry form. This is the best way to ensure your message is received and your enquiry is dealt with as soon as possible.

To send an attachment, you’ll need to send them an email, but remember it’s your responsibility to ensure your personal data is sent securely.

If you need to speak to a member of the team urgently, the fund’s helpline is currently running a limited service and is available on weekdays from 9am to 1pm tel: 01629 538 900.

Register offices

All Derbyshire Registration Offices are currently running a reduced service - only deaths and still-births can be registered at the present time.

Offices

Our offices across the county are closed for visitors. Our employees are reminded to work from home, where possible and agreed with their services, and to not book or use a meeting room in line with government guidance on social distancing.

Schools

All schools in Derbyshire are closed for the foreseeable future in line with government action on coronavirus.

Find out more information and advice on school closures.

Care homes

We’ve made the difficult yet important decision to stop all visiting at our care homes for the safety of elderly residents.

Day centres and respite breaks

Our day centres for older people and our day centres for people with learning disabilities have also been closed. This is to make sure that those classified as vulnerable, due to their age or underlying conditions are able to socially distance and are not put at greater risk. 

Planned respite break services have also been suspended. Alternative support is being provided where needed.

50+ forums, Timeswap and First Contact

Our 50+ forums, timeswap initiative and First Contact service have been suspended. Those who need support during the coronavirus outbreak, and do not have friends or family to call on, can get in touch with our community response unit

Talk Fostering

Our Talk Fostering events have been postponed. The next event was scheduled to take place on 23 April 2020 at the Dome in Buxton. We apologise for any inconvenience caused and will look to reschedule as soon as we can. If you still want to chat to our fostering team and find out more about fostering you can do so by filling out our online enquiry form.

Live Life Better Derbyshire

All face-to-face Live Life Better Derbyshire services, including the National Child Measurement Programme, have been temporarily suspended. People who already use the stop smoking and weight management services, and new clients, will be offered telephone support with priority given to those with a higher body mass index (BMI). 

Roads, pavements and footpaths

We’re concentrating on repairing potholes and other damage on the roads that would be dangerous if not fixed. Keeping roads safe means that deliveries of goods and equipment can get to hospitals, key staff can get to work and food can get to supermarkets.

Our road workers are travelling to any jobs in separate vehicles to maintain social distancing and while working are following the latest guidance from Public Health.

Our gritting service remains a priority for us, and if temperatures do drop we'll send our teams out. When gritting there is only one member of staff in the lorry.

We’ve stopped the LED streetlight replacement programme but will repair a street light if it is a safety issue.

Please keep reporting potholes to us so that we're aware of them. But please note that potholes on rural roads or estates may not be fixed for some time.

Part of our role is to give permission to the utility companies to carry out work on roads and pavements. We'll continue to do this for all urgent jobs.

Call Derbyshire

Our Call Derbyshire call centre is open as usual, but with a reduced workforce, and we strongly advice residents to call only if it is urgent. This will help us keep our lines open for emergencies during this difficult time.

Remember you can access information about our services on our website. You can also make general enquiries to us online.

However, if your call is urgent you can still contact us on tel: 01629 533190. We're open from 8am to 6pm on Monday to Friday and from 9:30am to 4pm on Saturdays. Outside of these times we provide an out of hours service for some critical services. 

District councils

You can find information on how coronavirus has affected district and borough council services on their respective websites.

Find your district and borough council.

More information on coronavirus can be found on our website including the latest government guidance, recognising symptoms and how to prevent the spread.