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Council services affected by coronavirus

Here's all you need to know about council services during the coronavirus outbreak.


Following the recent coronavirus outbreak a number of our services have been affected.

We're still working to deliver essential services for our residents, but we've temporary closed some services to ensure the safety of our residents and employees in line with government guidelines. We appreciate that this is a difficult and challenging time and we would like to thank you for your continued support and understanding.

Countryside sites

See our countryside information for the latest about what facilities are open and the safety measures in place.

Recycling centres

Our household waste recycling centres are open 7 days a week and Derbyshire residents are free to visit on any day. But sites are still expected to be busy and you may still have to queue. You can read about the restriction easing at our recycling centres.

Some measures remain in place at all of our sites so that users and staff can stick to social distancing rules to help prevent the spread of coronavirus.

Adult education

Some of our adult education centres have re-opened with a number of safety measures in place. Our autumn term programme is running with a mixture of face-to-face and online courses.

To keep up to date and find the latest information on adult education we advise you to follow adult community education on Facebook and adult community education on Twitter and sign up to the adult community education newsletter.

If you wish to contact your local adult community education centre directly, the best way to get in touch is to email your centre.

Children's centres

All our children's centres are currently closed, however families are still receiving support from the staff.

Information, support and guidance for parents during the coronavirus outbreak can be found on the respective Facebook pages of our centres.

Outdoor education

Outdoor education is back coinciding with the return of schools.

New important safety measures are in place at Lea Green and White Hall.

Libraries

Our library service has started to reopen.

See our information about which libraries are opening and temporary changes to the library service.

Derbyshire record office

The record office in Matlock is operating a limited service to help protect staff and customers.

Buxton Museum and Art Gallery

Buxton Museum and Art Gallery is open and looking forward to your visit by appointment only and with a reduced service.

Derwent Valley Mills

Some sites and attractions at the Derwent Valley Mills World Heritage Site have started to reopen. It's important you head to their website to check out the safety measures in place.

Direct payments and personal assistants

We've published guidance about Derbyshire direct payments, direct payment employers and personal assistants, and how these are being impacted by the coronavirus.

Derbyshire Pension Fund

There may be a delay to the fund’s normal response time in dealing with enquiries due to the number of staff working remotely. Find out how coronavirus is affecting the Local Government Pension Scheme.

If you need to contact the fund, please use their online pensions enquiry form. This is the best way to ensure your message is received and your enquiry is dealt with as soon as possible.

To send an attachment, you'll need to send them an email, but remember it's your responsibility to ensure your personal data is sent securely.

If you need to speak to a member of the team urgently, the fund's help line is currently running a limited service and is available on weekdays from 9am to 1pm tel: 01629 538 900.

Register offices - Births, Deaths, Marriage and Civil Partnership

Find out information on the slightly reduced service at our register offices.

Offices

Our offices across the county are closed for visitors. Our employees are reminded to work from home, where possible and agreed with their services, and to not book or use a meeting room in line with government guidance on social distancing.

Care homes

Given the particular risk posed by the COVID-19 virus to those over 70 years old and with underlying health conditions, a phased approach will continue be taken to the reintroduction of visits. There is further guidance on visiting care homes available. 

Day centres and respite breaks

Our day centres for older people and our day centres for people with learning disabilities have also been closed. This is to make sure that those classified as vulnerable, due to their age or underlying conditions are able to socially distance and are not put at greater risk.

Planned respite break services have also been suspended. Alternative support is being provided where needed.

50+ forums, Time Swap and First Contact

Our 50+ forums, Time Swap initiative and First Contact service have been suspended. Those who need support during the coronavirus outbreak, and do not have friends or family to call on, can get in touch with our community response unit.

Talk Fostering

We are holding virtual Talk Fostering events.

Our normal Talk Fostering events have been postponed. We apologise for any inconvenience caused and will look to reschedule as soon as we can. If you still want to chat to our fostering team and find out more about fostering you can do so by filling out our online fostering enquiry form.

Live Life Better Derbyshire

All Live Life Better Derbyshire services have re-opened, but to keep you and our staff safe services are now delivered online or over the phone.

Call Derbyshire

Our Call Derbyshire call centre is open as usual, but with a reduced workforce. We strongly advise residents to call only if it is urgent. This will help us keep our lines open for emergencies during this difficult time.

Remember you can access information about our services on our website. You can also make general enquiries to us online.

However, if your call is urgent you can still contact us on tel: 01629 533190. We're open from 8am to 6pm on Monday to Friday and from 9:30am to 4pm on Saturdays. Outside of these times we provide an out of hours service for some critical services.

District councils

You can find information on how coronavirus has affected district and borough council services on their respective websites.

Find your district and borough council.

More information on coronavirus can be found on our website including the latest government guidance, recognising symptoms and how to prevent the spread.