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High (tier 2) COVID-19 alert level in place across all Derbyshire from Saturday 31 October. Find out more about these restrictions and sign up for local coronavirus updates.

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If you need help during the coronavirus outbreak

There's information here for those who need help during the coronavirus outbreak and how to get it.

We can help you if you have no friends or family you can call on and:

  • you are self-isolating because you or a member of your household has tested positive for coronavirus or you have been in close contact with someone who has tested positive for coronavirus
  • you are struggling to meet your basic needs because of financial, social or health restrictions related to COVID-19
  • finding it difficult to leave your home for any other reason (for example, because of a disability)

We can help you with shopping, accessing a supermarket priority slot, fetching your prescription or finding someone to have a chat with.

Unfortunately, we cannot help with domestic jobs or looking after pets.

How to get the help you need

If you need help you can use our online form to register for it.

Register for help

Or you can phone us on tel: 01629 535091. Our phone lines are open on Monday to Friday from 9am to 5pm.

One of our approved partner volunteer organisations will be in touch with you as soon as possible to offer you the help you need.

When you make a request for help, we pass it on to the local Council for Voluntary Service, or CVS within one working day who then arrange for one of their volunteers to help you. They do that as soon as they can, usually within a day or so.

Don't give your bank details, bank card or PIN to anyone, and don't give cash to anyone who is not part of this volunteer scheme or you already know.

Check that the person who comes to help you is from the voluntary organisation who contacted you.

If you feel unwell please seek advice from NHS 111.

If you've registered but you've heard nothing you don't need to register again. Please contact us on tel: 01629 535091.

Accessing a supermarket priority slot for a non-shielded vulnerable person

If you are vulnerable because you are self-isolating either temporarily or long-term as a result of COVID-19, the Community Response Unit can help you get a supermarket priority slot at Tesco and Iceland supermarkets to access food and essential items if you meet certain criteria.

This includes:

  • vulnerable people who have no other support network to shop for them
  • carers who can do online shopping on behalf of vulnerable people
  • care homes
  • referrals from food banks
  • anyone who received an official shielding letter, but didn't make the cut-off date for registration for shielding priority slots
  • Individuals receiving support from mental health services

If you think you're eligible, and would like a slot, contact the Community Response Unit on 01629 535091. Our phone lines are open Monday to Friday from 9am to 5pm. Or you can register for help to get supermarket support. The CRU will then generate a priority slot for you (delivery charges apply)

To speed things up, we recommend that you have a Tesco or Iceland account. But we can help with that if you don't have one.


We can generate a slot for you. You'll need to have a Tesco online account but this can be done afterwards. It just makes the process quicker if you already have one.


We can generate a passcode for you then you'll be able to access a shopping slot. But you'll have to log on to the Iceland website between 9am and 1pm on a Thursday to get your slot.

Food parcels

The National Shielding programme was paused on 31 July 2020 and regular delivery of essential food parcels were stopped.

If, however, you have recently tested positive for COVID-19 and therefore need to self-isolate, but have no other help or assistance in accessing food and cannot access food via a supermarket slot, then we can arrange for an emergency food parcel to be sent to you as a short term solution, until you are signposted to appropriate support in your local area

The parcels contain basic tinned and long life items, such as such as tinned fruit, tinned vegetables, tinned meat, soup, biscuits, tea and long life milk. The contents do not include fresh vegetables or fruit and bread at this time.

If you are able to pay then you will be asked to contribute £25 towards a box. We'll be in touch to let you know how to pay at a later date.

We can usually get the food parcels to you in 3 working days, unless you tell us you have nothing left to eat and no other way to get food.

If you have an allergy or medical needs which means you cannot use the food in one of our parcels we can arrange for someone to shop for you. We cannot provide a shopping service for everyone who would like that service.