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If you need help during the coronavirus outbreak

Information for those who need help during the coronavirus outbreak and how to get it.

We can help you if you have no friends or family you can call on and:

  • you're self-isolating because you or a member of your household has tested positive for coronavirus or you have been in close contact with someone who has tested positive for coronavirus
  • you're struggling to meet your basic needs because of financial, social or health restrictions related to COVID-19 (for example, you are shielding)
  • finding it difficult to leave your home for any other reason (for example, because of a disability)

We can help you with shopping, accessing a supermarket priority slot, fetching your prescription, transport to COVID vaccination centres or finding someone to have a chat with.

Unfortunately, we cannot help with domestic jobs or looking after pets.

How to get the help you need

If you need help you can use our online form to register for it.

Register for help

Or you can phone us on tel: 01629 535091.

One of our approved partner volunteer organisations will be in touch with you as soon as possible to offer you the help you need.

When you make a request for help, we pass it on to the local Council for Voluntary Service, or CVS within one working day who then arrange for one of their volunteers to help you. They do that as soon as they can, usually within a day or so.

Don't give your bank details, bank card or PIN to anyone, and don't give cash to anyone who is not part of this volunteer scheme or you already know.

Check that the person who comes to help you is from the voluntary organisation who contacted you.

If you feel unwell please seek advice from NHS 111.

If you've registered but you've heard nothing you don't need to register again. Please contact us on tel: 01629 535091.

What help is available

Our Community Response Unit can help you if you have an urgent issue which means you cannot meet your basic needs.

The range of support on offer includes:

  • access to food delivery from supermarkets and other commercial food outlets offering a food delivery or click and collect service, or help from a volunteer with food shopping and food deliveries - you'll need to pay for your shopping. The national system to deliver food parcels is no longer available
  • access to food supply such as food banks if you can confirm you are unable to pay for food
  • collecting and delivering medical prescriptions from a pharmacy or supermarket, the normal charges for prescriptions will apply
  • a friendly chat over the phone to help prevent loneliness if you are feeling isolated
  • offering advice about your health and wellbeing, staying mobile and active and help to quit smoking and lose weight
  • financial support and information on welfare benefits, debt and managing money
  • if you're struggling to get to your COVID-19 vaccine appointment the Community Response Unit can help you to find suitable transport options

COVID vaccination appointments

The NHS will let you know when it's your turn to get the COVID-19 vaccination and it's important you take up the offer when it comes. Find out if you're eligible.

Transport to vaccination centres

If you're a Derbyshire resident struggling to get to your COVID-19 vaccination appointment then you can book a free return journey to help you attend.

If you don't have your own transport and you can't use public transport then our Active Travel team can help you with free door to door transport to and from your vaccination appointment.

The offer may vary depending on where in Derbyshire you are.

Where necessary the carer of the person attending the vaccination clinic can also travel for free. Please speak to a member of our Community Response Unit for further details.

Anyone aged 17 years or under must be accompanied by their parent or an adult chaperone who can also travel for free.

All our Active Travel provider vehicles are sanitised before picking you up. All staff and volunteers have been fully trained to support you and will ensure that you can travel to your vaccination appointment safely and in good time.

All protective measures are in place including face coverings and regular cleaning of the vehicles between passengers. All passengers (unless exempt) must wear a face covering.

Please contact our Community Response Unit to book your journey.

The Community Response Unit is open on Monday to Thursday from 9am to 5pm and Friday from 9am to 4.30pm. You can call them on tel: 01629 535091.

Please contact them at least 3 working days before your vaccination appointment to allow sufficient time to book your transport.

Please be aware that occasionally, due to service demand, our Active Travel providers may need to use alternative transport options such as a taxi company to transport someone.

Register for help