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Making Every Contact Count

We want to make sure that we’re making the most of every opportunity to help people improve their health and wellbeing.

This means working with organisations and staff across a wide range of local authorities and services.

That’s where the nationwide Making Every Contact Count (MECC) initiative plays a big part. It's aimed at giving non-specialist staff from a wide range of organisations the skills they need to encourage residents to make choices that will prevent illness and improve their lifestyles and wellbeing.

MECC encourages the idea that every contact with a customer should be seen as an opportunity to encourage healthier lifestyle choices. This can lead to improvements in people's health and well-being, reduce avoidable early deaths linked to poor lifestyle choices and help people manage long term conditions better.

The MECC initiative means that all staff working with the public will help to signpost to, and provide information on, a wide range of services that can improve people's health.

There are nearly 23,000 health and social care employees in Derbyshire. If each of them took just one opportunity a week to promote health and wellbeing it would create more than a million opportunities a year to support vulnerable residents.

MECC also includes staff from departments that you might not traditionally associate with health, such as welfare benefits advice, housing, employment, education and training and home safety.