Customer commitments

As part of our Council Plan, we make these 3 commitments to our customers:

1. We will be responsible, open and honest.
2. We will work together to achieve positive outcomes.
3. We will listen and be open to new ideas.

Responsible open and honest

we will:

• make it easy to access information, guidance and services through our website
• respond to you promptly and take account of the things that matter to you
• provide the most appropriate response first time
• give you honest and clear information about the services available to you
• be open with you about what we can and can’t do 

Working together

we will:

• always treat you with courtesy and respect
• attend appointments on time or let you know in advance if we can’t
• provide you with accurate information and work with you
• treat all of our customers fairly and equally

Listening and open to new ideas

we will:

• listen to you and learn from what you tell us
• use your feedback to improve what we do