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Customer Charter

We aim to improve life for local people by delivering high quality services in line with our Customer Charter.

People are at the heart of everything we do. When you get in touch with the council we will listen, understand and work with you.

Easy to deal with

We will:

  • make it easy to access information, guidance and services through our website
  • respond to you promptly and take account of the things that matter to you
  • provide the most appropriate response first time


We will:

  • listen to you and learn from what you tell us
  • use your feedback to improve what we do

Honest and accountable

We will:

  • give you honest and clear information about the services available to you
  • be open with you about what we can and can’t do 

Working with you

We will:

  • always treat you with courtesy and respect
  • attend appointments on time or let you know in advance if we can’t
  • provide you with accurate information and work with you
  • treat all of our customers fairly and equally

In return we ask that you

  • use our website to access our services
  • let us have any information needed to enable us to help you
  • tell us if your circumstances change
  • be on time for any appointments, or let us know in advance if you can’t
  • always treat our staff with courtesy and respect