Our ways of working

We've developed a new set of principles and values to guide our future ways of working. These will guide how we design and shape our services as we change the way we work over the course of the plan and beyond.

Customers - we will put our customers and residents first, designing services based on their experiences, needs and priorities
Partnerships - we will work together with our partners, combining resources and finding ways to achieve better results for local people
Transformation and improvement - we will design services with communities, and use a consistent approach to managing changes, focussing on best practice, innovation, and doing things as efficiently as possible
Statutory - we will prioritise our efforts and resources on meeting our statutory responsibilities
Data and insight - we will use data and insight to guide our decisions and better understand our communities
One council - we will work together across the council, acting in a joined-up way, removing duplication of effort
Service delivery - we will try to get things right the first time by removing obstacles and delivering services that are accessible, inclusive and responsive - improving outcomes for our customers and residents
Best value - we will spend money wisely and provide services in the most effective, efficient and sustainable way.

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