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Pay particulars

The following pages are for our employees. They provide essential information of a general nature on pay, tax and National Insurance. Members of the public must not rely on the information, as it may not apply to their circumstances.

Did you know that we pay some 35,000 employees and 25,000 pensioners.

Our aim is to make prompt and accurate payment, keep our standards high and provide a quality service.

If you have a query on your pay or pension payment, the first thing is to decide who to contact. It may not be the Shared Services Centre, for although we work closely with employing departments and the Inland Revenue, you may find that your query needs to be raised directly with them.

If you have a query on the payment of your expenses for travel or subsistence, see our travel and subsistence page for further information.

However, should you wish to contact the Shared Services Centre between 9am and 5pm, our details are as follows:

Shared Services Centre
John Hadfield House
Dale Road

Tel: Recruitment - 01629 535118
Tel: Pay - 01629 535119

Call Derbyshire tel: 01629 533190 or email

Monday to Friday - 8am to 9am and 5pm to 8pm
Saturday - 9.30am to 4pm

In order to comply with the Data Protection Act, we may not always be able to give details over the telephone and you may be asked to apply in writing.

To help us deal promptly with your query, you should always quote your payroll reference number which can be found under your name on your payslip.