Mental health - support in a crisis

If you, or someone you care about, is experiencing mental ill health and is in a crisis or emergency situation, the following organisations can help:

  • Contact your local GP, who knows your medical history, and will decide, with you, the best action to take.

  • If a health or social care professional (your care coordinator or key worker) has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

  • For adult social care during office hours Call Derbyshire tel: 01629 533190. The call centre is open between 8am and 8pm Monday to Friday, and 9.30am to 4pm on Saturday. Outside of normal office hours, call the emergency duty team tel: 01629 532600.

The Mind website (opens in a new window) suggests practical things you can do to help yourself if you're feeling suicidal or are in crisis. It has information about where you can get help as well as links to blogs and websites where other people have shared their experiences of how they've dealt with a mental health crisis.

If you need urgent help

If you've had thoughts of self-harming or are feeling suicidal, contact someone immediately such as a friend, relative or someone you can trust.

If you feel like you're unable to manage your symptoms and feel unsafe, you need to contact your GP or NHS 111 if out of hours. For immediate, life-threatening emergencies, call 999.

NHS 111

You should use the NHS 111 service if you urgently need medical help or advice (opens in a new window) but not if it's a life-threatening situation.

NHS 111 is available 24 hours per day, 365 days per year. Calls are free from landlines and mobile phones.

Tel: 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.


The Samaritans provide non-judgmental emotional support (opens in a new window) for people who are experiencing feelings of distress, despair or suicidal thoughts.

Tel: 116 123, available 24 hours per day, seven days per week.

Related documents

The following document is in Portable Document Format (PDF). You can download software to view PDF documents for free from the Adobe website (opens in a new window)

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