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Coronavirus advice for schools and parents

We're offering coronavirus guidance and support to all Derbyshire schools to do everything we can to ensure the safety and wellbeing of pupils, staff, parents and their families. Schools are being advised to follow the Department for Education guidance.

Find out what parents and carers need to know about early years providers, schools and colleges during the coronavirus (COVID-19) outbreak.

We'll continue to share information and the latest updates from Public Health England, the NHS and the government.

Department for Education coronavirus helpline

The Department for Education has set up a school helpline to answer questions from staff, parents and young people about coronavirus issues related to education. It's open from 8am to 6pm on Monday to Friday:

Booking a test

Anyone who develops symptoms, whatever their age, can get a test. Find out more about test and trace.

PHE East Midlands response centre

Tel: 0344 225 4524 followed by option 0 to get through to East Midlands Health Protection Team. Then press option 1. Then ask for the Coronavirus Response Centre.

Open from 8am to 8pm.

New guidance on free school meals for schools and parents

The Department for Education has published new guidance on free school meals to help schools and parents prepare.

Lea Green and White Hall

We're committed to providing a safe and healthy environment for all of our visitors and employees and their health and wellbeing is our number one priority. We follow the most up-to-date guidance from Public Health England and the Department for Education to help protect our centre users and staff.

Find out more about Lea Green and White Hall.

Mental health support available

We know that the closure of schools and the COVID-19 pandemic has the potential to be an anxious and uncertain time for parents and carers.

Free online counselling to support mental health and wellbeing, without the need for a referral, is available in Derby and Derbyshire from Kooth and Qwell services.

  • Kooth is for children and young people aged 11 to 18 years, and up to 25 years for children in care
  • Qwell service is for parents and carers whose children are under 18 years

The services provide access to text-based counselling support from 12pm until 10pm on weekdays and 6pm until 10pm on weekends, and 24 hours per day, 7 days per week access to online forums where concerns and relevant articles can be shared and discussed.

How to talk to your child about coronavirus

We appreciate some parents and children may be worried about themselves, members of their family, or their friends becoming ill.

There's lots of advice about how to talk to your child about coronavirus.

The BBC's Newsround has published a useful video for children called Coronavirus: Why it might not be as scary as it sounds.

Derbyshire Educational Psychology Service

Advice and resources for parents and carers in talking to children about coronavirus and school closures is available from the Derbyshire Educational Psychology Service.

National Autistic Society

The National Autistic Society have advice, guidance and a helpline for parents, young people and staff.


Mencap offers an easy read guide to coronavirus.


Place2be has produced a guide to helping parents answer questions from their children and to support family wellbeing.

Young Minds

Young Minds offers advice about talking to your child about coronavirus and 10 tips from their parents' helpline to support family wellbeing.


This is an interactive resource designed to support and reassure children aged 7 and under, designed to help children explain and draw the emotions that they might be experiencing during the coronavirus outbreak.


Amaze is an information pack for parents that offers lots of information about how to tell your child about coronavirus.

Children's Commissioner

The Children's Commissioner has produced a guide to talking to your child about coronavirus.