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Telephone recording system

Information for care providers who contract with us and whose staff use the telephone recording system (TRS).

Documents about the operation and evaluation of the telephone recording system are attached to this page.

The documents provide guidance on what to do in different scenarios that you may experience when using TRS. You'll also find user guides for both staff and managers.

Please try and find the information you need in the documents before contacting us. If you can't find what you need, please email: