Hearing impairment is most common in older people but can happen at any age for a variety of reasons and some people are born with it.
If you have a hearing impairment you may find that some day-to-day activities are more difficult or you may need extra support. It might be that you need help with getting out and involved, or help to live at home. You may also find that technology can help to make some things easier.
If you feel you need more help, you may benefit from having an assessment for adult care services. This means that a social worker or community care worker will contact you and arrange to visit you to discuss your needs and how they can best be met. If you are found to be eligible for a service from us we will work with you to create a support plan that helps you to achieve your goals and outcomes.
There is a deaf service team made up of specialist workers who can give advice and work alongside your worker, if required, to ensure that you have access to all the support you need. They can also provide information, support and advice sessions to you and your families and carers at locations around the county. The deaf services team can also help if you have problems with sight as well as hearing, known as dual sensory loss. Please see the hearing impairment fact sheet attached to this page for more information or email: firstname.lastname@example.org
To make a referral for an assessment, or for any other information, contact Call Derbyshire, email: email@example.com or tel: 01629 533190.
Information and advice days
You can now get information and advice about support and equipment closer to where you live.
Information and advice days will take place on the following days in the following places:
- Chesterfield - Tuesdays, 10am to 12pm - Chesterfield Area Office, West Street, Chesterfield, S40 47Y
- Clay Cross - Thursdays, 2pm to 4pm - Clay Cross Office, Market Street, Clay Cross, S45 9JE
- Ilkeston - Mondays, 10am to 12pm - Ilkeston Library, Market Street, DE7 5RN
- Ripley - Friday, 10am to 12pm - Hearing Help, Ripley, 156 Derby Road, DE5 8HU
- Swadlincote - Wednesdays, 10am to 12pm - Swadlincote Library, Civic Way, Swadlincote, DE11 0AD
Please note that this service will not be provided on bank holidays.
If you think we need to have a duty day in your area please contact us.
If you need to contact someone for advice or support, you can contact us in the following ways:
- Text: 86555 start your text with bsl then press space and then start your message
- Fax: 01246 348889
- Minicom: 01246 861852
- Tel: 01629 533319
- email: firstname.lastname@example.org
- Write to us:
British Sign Language, voice over and subtitled videos
A series of videos, including the hearing impairments fact sheet and a guide to carers services, are now available on our YouTube playlist.
SignLive online video interpreters
Customers who prefer to use British Sign Language can contact us using a SignLive video interpreter.
This service is available from Monday to Friday between 8am and 6pm. It’s free to contact us from your home.
You'll need to register the first time you use it. You'll also need:
- a PC or Mac that runs Windows and has a webcam
- a modern browser such as Google Chrome or Safari. Windows version 8 or 9 can be used but will need a plug in.
- bandwidth of at least 256KBps upload and download (384KBps recommended)
To use SignLive:
- Go to SignLive BSL Live
- Tell the SignLive interpreter you are calling County Council Call Derbyshire
- You will be connected to an accessible customer advisor
If you are deaf and have a social care need, information and advice about sign language is available via the contact numbers below.
North of the county
Tel: 01246 347777
Textphone: 01246 277249
South of the county
Tel: 01332 717567
Textphone: 01332 344358
An interpreting service is available from Communication Unlimited who can be contacted at:
Tel: 01332 369920 (ask for Mary Walters)
Fax: 01332 369459
SMS: 07812 300280
If you have an acquired hearing loss please contact your local office.
Communications Unlimited are now using a messaging app called Glideto liaise with clients who are profoundly Deaf and British Sign Language (BSL) users. The app allows short video messages to be recorded and sent, so they are using this to make booking arrangements with individuals who only use BSL.
Other organisations that could help you
Deaf and Hearing Support
Deaf and Hearing Support is a local voluntary organisation which supports people with hearing loss in the north of the county.
Wheatbridge Medical Centre
30 Wheatbridge Road
Tel: 01246 555934
Minicom: 01246 555933
Hearing Help is a local voluntary organisation which supports people with hearing loss in the Amber Valley area.
156 Derby Road
Tel: 01773 570976