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Changes to the eligibility criteria for the community alarm system

Information about the consultation on changes to the eligibility criteria for the community alarm system.


We have become aware that an administration error arose that means a number of individuals were not sent the intended letter. We now need to undertake a targeted consultation with those individuals affected to allow them the opportunity to give their views, from Tuesday 27 September 2022 to Monday 5 December 2022.

About the consultation

We're consulting on proposals to make changes to the community alarm only element of the Assistive Technology service, to ensure that the eligibility criteria is fair and equitable across Derbyshire.

A community alarm operates via a pendant or wristband worn by a person, which is connected to a telephone line through a base unit and linked to a monitoring centre. If help is needed, this is obtained by pressing the button on the pendant or wristband which triggers an alert to the monitoring centre to summon assistance.

We're proposing that anyone who currently receives our funded community alarm service because they are in receipt of Housing Benefit or Pension Credit will no longer be automatically eligible for the service.

Instead, everyone who only uses our funded community alarm will be reviewed and people assessed as eligible, and only requiring a community alarm service (and not a wider package of care), will be provided with the equipment free of charge but will need to pay the monitoring cost. People assessed as eligible and requiring a wider package of care, which includes a community alarm, will be provided with the equipment free of charge but in relation to the ongoing monitoring charges, will be assessed in accordance with our co-funding policy.

More information can be found in the Cabinet Report - Assistive Technology Services.

How to take part

Complete the questionnaire online.

It is important that you only fill this in if you have had a letter offering you the opportunity to take part in this targeted consultation because you did not receive the previous letter in February 2022, and if you have not completed it as part of the previous consultation this year.

You can also take part by email, post and virtual meetings in public. Please contact the Adult Care Stakeholder Engagement Team for more information by: