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View the most up-to-date information about the coronavirus. Find out about new measures at recycling centres and check waiting times

Due to essential maintenance, this website will be unavailable from 5pm to 8pm on Monday 25 May 2020. Apologies for any problems this may cause.

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Library customer promise

All customers have the right to expect high standards of service from their local Derbyshire library.

We promise:

  • welcoming libraries where you will be served by helpful and courteous staff
  • all staff will wear name badges whenever they meet you and they will give you their names if you phone or write to us
  • free library membership to all people who live, work or study in Derbyshire as well as to visitors
  • a range of services and materials that are appropriate and reflect the diversity of local communities within Derbyshire
  • access to static libraries and mobile libraries during the advertised hours of opening
  • services delivered to you at home if you're unable to visit a library on either a temporary or a permanent basis, particularly if you're elderly, have a disability or are sick
  • a high quality service that is maintained through regular monitoring
  • an acknowledgement or reply to all comments, letters and emails within 3 working days. You will receive a full reply within 10 working days unless the reply requires research when we'll send a full reply within 20 working days

Please help us to help you:

  • treat staff with respect and courtesy
  • take care of all library resources
  • return or renew items by the due date
  • remember your library ticket when borrowing items
  • comply with our acceptable use policy when using a computer
  • tell us when we've made a mistake

If you have any ideas to improve the library service in Derbyshire, fill in our libraries comments form and let us know.