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Library customer promise

All customers have the right to expect high standards of service from their local Derbyshire library.

We promise:

  • welcoming libraries where you will be served by helpful and courteous staff
  • all staff will wear name badges whenever they meet you and they will give you their names if you phone or write to us
  • free library membership to all people who live, work or study in Derbyshire as well as to visitors
  • a range of services and materials that are appropriate and reflect the diversity of local communities within Derbyshire
  • access to static libraries and mobile libraries during the advertised hours of opening
  • services delivered to you at home if you're unable to visit a library on either a temporary or a permanent basis, particularly if you're elderly, have a disability or are sick
  • a high quality service that is maintained through regular monitoring
  • an acknowledgement or reply to all comments, letters and emails within 3 working days. You will receive a full reply within 10 working days unless the reply requires research when we'll send a full reply within 20 working days

Please help us to help you:

  • treat staff with respect and courtesy
  • take care of all library resources
  • return or renew items by the due date
  • remember your library ticket when borrowing items
  • comply with our acceptable use policy when using a computer
  • tell us when we've made a mistake

If you have any ideas to improve the library service in Derbyshire, fill in our libraries comments form and let us know.