Improving adult community education services
We welcome and encourage feedback from our learners throughout the year. Here’s just a sample of the ways that we have been using your feedback to improve our services to you.
'You Said, We Did' displays in centres have even more examples of how we have been improving.
You said: Some learners need additional help to access the materials to help them in their course, including some learners with English as an additional language, and some who didn't have access to technology at home.
We did: As part of our discretionary support, some learners have been provided with iPads to use while they are learning with us.
You said: The computers need updating and didn't match what you have at home.
We did: We've upgraded most of our ICT suites to use Office 365 so learners can access course materials from anywhere with an internet connection. We’ve also installed WiFi in nearly all our centres so you can connect with your own devices to help you with your learning.
You said: Some learners on our Get Creative courses had come to the end of their learning with us but missed the social aspect of getting together with us to craft.
We did: We've helped you set up new learning clubs in a number of our centres and provided you with space that you can meet, such as the Community Sewing Project in Shirebrook, an upholstery club at Ashford in the Water, and pottery and yoga at The Derbyshire Eco Centre.
You said: You would like to have more flexible ways to book and pay for your courses.
We did: You can now book and pay for many courses online. We now have card payment facilities in our centres. You can still pay by cash or cheque. Some of our courses can be paid for in instalments.
You said: At The Ritz in Matlock, the rooms were too congested.
We did: We’ve had a clear out and tidy up! Equipment we don't need has been removed and we’ve rearranged the furniture to give you more space and a more enjoyable learning environment.
You said: At our Shirebrook centre, the coffee machine wasn’t always fully stocked and didn’t always work properly. You would prefer to have snacks and cold drinks options.
We did: The learners on our pre-apprenticeship study programme now operate the coffee bar, which is practical experience as part of their hospitality qualification. The coffee bar is open four days per week. It offers hot and cold drinks and snacks at a reasonable price and with a smile!
Keeping you safe
You said: People could enter our Ritz Centre at Matlock from the rear of the building without coming through reception to sign in.
We did: We've adjusted the door so it can be used as an exit only.
You said: At Community House in Long Eaton, the car park lighting was poor and the surface was uneven.
We did: We've resurfaced the car park and repaired the faulty lights.
You said: The path to the ACE centre at Ashbourne was uneven and steep and the doors made it difficult for people with additional mobility needs to enter.
We did: We’ve installed a new gently sloping ramp with handrails and large push buttons to operate the doors into the centre.
Find out the range of ways you can have your say and let us know your views