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Customer service sector based work academy programme

This course is for people who are unemployed actively seeking work and are interested in working in the customer service sector. You'll learn the skills and knowledge to prepare for work in customer service.

If you're unemployed and actively seeking work, this course is free.


The next course dates are:

  • digital skills session 23 September 2021 from 9.30am to 11am
  • customer service 27 September to 1 October 2021 from 9:30am to 3pm

You'll learn:

  • skills and knowledge to work in customer service
  • what job opportunities are available in customer service
  • impartial advice from Derbyshire Careers Service
  • what other skills and qualifications may be required

Work outside of sessions

You may be given tasks or activities to practise or prepare between sessions.

You'll be expected to complete work outside of the sessions in your own time. Your tutor will give you guidance.

Pre-course support

You'll be invited to attend a short online digital skills session prior to the course to make sure that you feel confident using an online learning platform when attending your course.

Additional costs and what to bring

As this course is completely online, you can work from home. You'll need a device to access the course and participate in the online sessions. You'll take part in a range of activities and discussions and produce a written portfolio which you'll submit by email to your course tutor.

Progression from this course

You'll be offered support from a careers coach in preparing to apply for jobs in customer service at the end of this course. This will include support with applications, CVs and interview skills. You can progress into employment in the customer service sector. You can also join one of our maths, English or IT classes to gain a qualification.

You will gain a Level 1 AIM Award in Skills for Working in Business, Administration and Customer Service Industries.

For more information contact Nikketa Newton, email nikketa.newton@derbyshire.gov.uk