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Library users will need to renew books online or in person from November

Published: 27 September 2019

Derbyshire library-users are being asked to renew their books online or in person at a branch from Friday 1 November 2019, rather than ring Call Derbyshire.


Most of our library customers already do this but some people ring Call Derbyshire. These library-users are being asked to think about which alternative they will use as this service will stop on 1 November 2019.

Borrowers who use or have access to a computer, laptop or smartphone can renew books online by logging on to their library account (every member has one) and following some easy steps.

Anyone who needs help to do this can drop into a local library where staff will be happy to guide them through the steps.

Councillor Barry Lewis, Council Leader and Cabinet Member for Strategic Leadership, Culture and Tourism, said:

“Using library services online is much quicker than using the phone, so I encourage all our borrowers to give it a try if they don’t do it already.

“As well as renewing books, people can also browse the whole catalogue to request and reserve items. Once online a whole new world of information and materials are available at the click of a button, such as eBooks, eMagazines, eAudiobooks and newspapers online.

He added:

“Library staff will be pleased to help people who are unsure what to do.”

Using your library account

Log into your library account and have your library card to hand.

  1. Click on ‘renew your library items’.
  2. Find the ‘Log In/My Account’ in the very top right-hand corner of the screen.
  3. Type in your library card number and PIN (Your PIN is usually the first two and last two digits of your birth date, so, if you were born on 3 February 1945, your PIN would be 0345.

If for any reason this doesn’t work, drop-in or phone your local library and staff will help.

If the book you want to renew has been reserved by someone else the system will not let you renew it and you will get a message that asks you to return it to branch.

Once you’ve logged in, why not discover what else you can do online and register your email address so you can receive book renewal reminders?