Consultation toolkit

We're committed to ensuring consultation is accessible to all. Therefore, a combination of consultation methods should be used to capture the views of as many target audiences as possible, including those 'hard to reach'.


As part of the consultation strategy the toolkit gives practical information, stage-by-stage advice, and a range of contacts and networks that can help you to make your consultation effective and inclusive.

It is based around the community engagement process of:

  • informing
  • researching
  • consulting
  • involving
  • devolving decision-making
  • supporting community action.

It also sets out the core skills used in community engagement:

  • planning
  • facilitation
  • diversity and equality.

The toolkit offers guidance, not instruction.

Related documents

The following document is in Portable Document Format (PDF). You can download software to view PDF documents for free from the Adobe website (opens in a new window)