Since then, the nature of 0845 numbers has changed and there is a much greater range of providers who each offer different landline and mobile phone packages.
For this reason, the cost of calling an 0845 number can vary considerably, particularly for mobile phone users who can expect to pay between 14p and 41p a minute.
In 2013 the EU Directive on Consumer Rights was implemented, which states:
- Where a trader operates a telephone line for the purpose of consumers contacting the trader by telephone in relation to contracts entered into with the trader, a consumer contacting the trader must not be bound to pay more than the basic rate.
- If in those circumstances a consumer who contacts a trader in relation to a contract is bound to pay more than the basic rate, the contract is to be treated as providing for the trader to pay to the consumer any amount by which the charge paid by the consumer for the call is more than the basic rate.
In response to these regulations we now promote an alternative Call Derbyshire telephone number – 01629 533190.
Calls to numbers beginning with 01 and 02 are generally cheaper – with most providers offering free calls at certain times of the day.
You can still choose to Call Derbyshire using the 08456 058058 number and will hear the following message:
"Before we give you a list of options to choose from, please be aware that call charges to an 0845 number can vary and calls from a mobile phone can cost considerably more. If you prefer not to use the 0845 number you can telephone Call Derbyshire on 01629 533190."
From 1 July 2015 the cost of calling 084 and 087 numbers was split into two parts:
- The access charge – this is what your phone company charges, calculated in pence per minute. Your phone company is obliged to provide this information on its website.
- The service charge – this is the remaining charge which is set by our provider.
Calls to the 0845 Call Derbyshire number cost 5p per minute (service charge) plus your phone company’s access charge.
We don't generate any revenue from calls made to the 08456 058058 number.
Visit Ofcom for more information about call charges