Our vision

Our vision is to support local businesses, help consumers and tackle unfair and unsafe trading practices.


We aim to achieve our vision by:

  • working in partnership with Citizens Advice to help local people who have a problem with something that they have bought
  • working in partnership with other agencies and organisations to achieve our objectives
  • advising and educating consumers, businesses, schools and other groups about trading standards issues
  • responding to complaints and enquiries from consumers and businesses
  • ensuring compliance with Trading Standards legislation by education, advice, inspection and investigation
  • examining business practices to ensure that consumers are getting a fair deal
  • taking legal action against traders who neglect their legal responsibilities or who deliberately set out to harm the interests of consumers or legitimate businesses
  • being accessible and responsive
  • being open, honest and consistent
  • being committed to continuous improvement.

To find out more about trading standards and what we do, see the documents attached to this page.

Related documents

The following document is in Portable Document Format (PDF). You can download software to view PDF documents for free from the Adobe website (opens in a new window)