Learning and development
Learning and development opportunities are available to all council employees.
Courses include the following:
Microsoft Office 'end user' learning programme
General skills courses for all employees
Courses for managers and supervisors
Building a sustainable council
Planning Ahead for retirement
Skills for life courses
Springboard women's development programme
Learning for you
Customer care courses include:
Putting People First mandatory workshops
Customer journey mapping
Reception and telephone skills
Dealing with aggressive people
Equality and diversity briefings are also available:
The Equality Act 2010
Public Sector Equality Duties
Employees may also be eligible to apply for qualification training at the following levels;
National Vocational Qualifications (NVQ) at levels 2 and 3 in a variety of subjects
Leadership and management courses
Professional qualification courses
Post qualification courses
Further information can be found in the learning and development programme available to download in the related documents section or by contacting your departmental Learning and Development Team
Related documents
The following documents are in Word format. You can download the Word software for free from the Word viewer page (opens in a new window) of the Microsoft website.
- Corporate learning and development programme up to July 2012 (606KB)
- Money Advice Service 2012 (136KB)
- Adult Learners Week programme 2012 (617KB)
- Adult Learners' Week information (2747KB)
- Adult Learners' Week booking form (3881KB)
Also on our website
Information on other websites
Safeguarding Children Board - Training programme (opens in a new window)Safer recruitment (opens in a new window)