Street lighting

Problems with a street lamp or illuminated traffic sign? Find out how to report a fault.

Emergency street lighting faults

  • exposed cables
  • street light or illuminated sign that has been knocked down or has something hanging loose
  • a door missing.

Please report it immediately:

Please provide as much information as possible on the location of the fault so that we can sort out the problem quickly.

Never attempt to help by covering up or touching the wiring as you could electrocute yourself.

All other street lighting or illuminated traffic sign faults

Information needed to report a fault

Each lamp and illuminated sign has a unique identification number stencilled on it, so it helps if you can give us these important details:

  • lamp (or illuminated sign) number 123456
  • town, parish, or locality: Heanor, Barlow, Aldercar
  • street (or footpath from/to): Newbold Road
  • location: outside number 30, between number 38/40, opposite number 23
  • problem: lamp out or dim.

If you don't have all of these details then we will try to identify the correct lamp or illuminated sign. Any detail given helps us to give the best possible service and keep our costs to a minimum.

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