When we know one of our lights, lit signs or bollards is faulty we will identify what the problem is as soon as possible. This is generally within an average of 10 working days.
Sometimes the fault can be due to a problem on the local electricity company's service connection so there is no electrical supply. There are usually between 200 and 300 of these faults each year. They take the longest time to repair as the local electricity company has to locate the fault, excavate the footpath or road, and repair it without disruption to any local commercial or residential supply.
We're responsible for 89,000 street lights and 8,000 lit signs and bollards on roads, footpaths, major roads and some dual carriageways that are owned and maintained by us. These are called adopted roads.
Lighting on motorways and trunk roads is maintained by Highways England.
Our street lights are usually visited at least once every six years for routine safety inspections. At this visit we carry out:
- an electrical inspection and test
- a visual structural inspection of our lighting columns.
All used equipment is recycled wherever possible and disposed of in accordance with the Waste Electrical and Electronic (WEEE) Regulations.
District, borough councils and housing associations own the lighting in their own car parks and housing areas.