Telephone recording system

This page is aimed at care providers who contract with us and whose staff use the telephone recording system (TRS)

Documents relating to the about operation and evaluation of the telephone recording system are attached to this page.

The documents provide guidance on what to do in different scenarios that you may experience when using TRS. Please try and find the information you need in the documents before contacting us.

However, if you can't find the information you need in the attached documents or the TRS Handbook, please contact the TRS Team, email:

Related documents

The following documents are in Portable Document Format (PDF). You can download software to view PDF documents for free from the Adobe website (opens in a new window)