Eligibility criteria for care services

We use the national eligibility criteria detailed in the Care Act 2014 to assess whether you're eligible for care and support services.


Eligibility is based on identifying and meeting three criteria:

  • Do your needs arise from a physical or mental impairment of illness?
  • Do these needs mean that you're unable to achieve two or more of the listed outcomes?
  • As a result is there a significant impact on your wellbeing?

We call the ways you'll be supported to live your life and achieve what you want, outcomes. Any assessment will consider the following outcomes:

  • managing and maintaining nutrition
  • maintaining personal hygiene
  • managing toilet needs
  • being appropriately clothed
  • maintaining a habitable home environment
  • being able to make use of the home safely
  • developing and maintaining family and other personal relationships
  • accessing and engaging in work, training, education or volunteering
  • making use of necessary facilities or services in the local community including public transport and recreational facilities or services
  • carrying out any caring responsibilities the adult has for a child.

Eligibility is established on whether or not you can achieve the outcomes independently, without including any help you get from a family carer. Once your assessment is complete, we take any support you get from an unpaid carer in consideration when planning what support you need. 

The full eligibility criteria is detailed in the Care and Support Statutory Guidance 2014 (Chapter 6 Eligibility) (opens in a new window)

We also have information about carers eligibility.

Related documents

The following document is in Portable Document Format (PDF). You can download software to view PDF documents for free from the Adobe website (opens in a new window)

Also on our website