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Social services
Social Services provide a wide variety of care and welfare services in the community. Because of the wide variety of information about adult services, the ‘Adult’ class in both the Policies and Procedures section is further organised into five main areas.
Policies and plans
| Class | Children and young people (inc. those who have left the care system) |
| Description | Current policies and plans related to children and young people; examples include policies on child protection, and the Foster Carers manual. |
| Availability | Web / hardcopy |
| Cost | Free |
| Class | Generic services available to both adults and children |
| Description | Current policies and plans related to services to provided to all; examples include policies on HIV / AIDS and domiciliary services |
| Availability | Web / hardcopy |
| Cost | Free |
| Class | Adult (Older people, disability, learning disability, mental health, all adults) |
| Description | Current policies and plans related to services provided to adults (i.e. people aged over 18) |
| Availability | Web / hardcopy |
| Cost | Free |
| Class | Business services |
| Description | Current policies which support the work of Social Services; examples include information on health and safety. |
| Availability | Web / hardcopy |
| Cost | Free |
Procedures
| Class | Children and young people (inc. those who have left the care system) |
| Description | Current procedures related to how services are provided to children and young people. |
| Availability | Web / hardcopy |
| Cost | Free |
| Class | Generic services available to both adults and children |
| Description | Current procedures related to how generic services are provided to provided to the community. |
| Availability | Web / hardcopy |
| Cost | Free |
| Class | Adult (Older people, disability, learning disability, mental health, all adults) |
| Description | Current procedures related to how services are provided to adults (i.e. people aged over 18) |
| Availability | Web / hardcopy |
| Cost | Free |
| Class | Business services |
| Description | Current procedures which support the work of Social Services. |
| Availability | Web / hardcopy |
| Cost | Free |
Services
| Class | A – Z of services |
| Description | A list of all the services provided by the Social Services department |
| Availability | Web / hardcopy |
| Cost | Free |
| Class | Complaints / Commendations |
| Description | Description of the process by which people may make a comment or complaint about the work of the Social Services department. |
| Availability | Web / hardcopy |
| Cost | Free |
| Class | Eligibility |
| Description | Details of the criteria used to assess whether people are eligible to receive services from the department. |
| Availability | Hardcopy |
| Cost | Free |
| Class | Standards |
| Description | A guide to the time standards that Social Services will work to when providing services |
| Availability | Hardcopy |
| Cost | Free |
Performance Information
| Class | Inspections |
| Description | Current reports related to internal inspections carried out by the department’s staff of the services being provided |
| Availability | Web / hardcopy |
| Cost | Free |
| Class | Management information |
| Description | Routinely gathered current information to comply with Government requirements, including Best Value Performance Indicators and Performance Assessment Framework Indicators |
| Availability | Web / hardcopy |
| Cost | Free |
| Class | Human Resources |
| Description | Current information about the staff working for Social Services, including the numbers of staff, and qualification levels. This class does not include information about specific named individuals. |
| Availability | Hardcopy |
| Cost | Free |
| Class | Quality |
| Description | Current internal reports produced within the Department relating to the quality of services provided by the authority; examples include the User Experience Survey and information about Investors in People |
| Availability | Hardcopy |
| Cost | Free |
