Public protection
The Public Protection Department incorporates the Public Analyst, Community Safety and Trading Standards Services. The Community Safety Unit work in partnership to reduce crime and anti-social behaviour and make our communities safer and better places to live and work in. The Trading Standards Service provides consumer advice and enforces trading standards laws.
Policies and Plans
| Class | Divisional Policies and Action Plans |
| Description | Policies and action plans on the operation of the department in these areas:
Capital Assets, Complaints, Consumer Advice, Enforcement, External Affairs, Financial, Human Resources, Quality Improvement, Sampling, Service Plan, Vision Statement, Enforcement Concordat, Service Delivery and Service Charter |
| Availability | Web / Hardcopy by post |
| Cost | Free |
| Class | Procedures |
| Description | Procedures related to the following areas:
Lone Working, Absence from Duty, Discipline Procedure, Grievance Procedure, Harassment Policy, Travel and Subsistence, Health and Safety Portfolio, Code of Conduct for Employees, Purchase and Disposal of Items, Mobile Telephones, Signing of Letters, Daytime Fusion Duties and Quality System |
| Availability | Hardcopy by post |
| Cost | Free |
Information about Trading Standards
| Class | General information |
| Description | List of services provided by Trading standards, ‘About Us’ (information about the department) |
| Availability | Web / Hardcopy by post |
| Cost | Free |
| Class | Recent prosecutions |
| Description | Details of the last six month’s prosecutions |
| Availability | Web |
| Cost | Free |
| Class | Business advice |
| Description | Advice given to businesses – current guidance notes, contacts, the New Business Pack, guide to licences and registrations, guidance on Inspections and Investigations |
| Availability | Print / Web |
| Cost | Free |
| Class | Consumer advice |
| Description | Advice aimed at consumers – current guidance notes, calendar for the Mobile Advice Unit, Safety Warnings issued to the public, Contacts, Internet Shopping Tips |
| Availability | Web / Hardcopy by post |
| Cost | Free |
| Class | Top Ten Consumer Complaints |
| Description | List of most common complaints made to Trading Standards, updated monthly |
| Availability | Web / Hardcopy by post |
| Cost | Free |
| Class | Complaint form |
| Description | How to make a complaint to the department |
| Availability | Web / Hardcopy by post |
| Cost | Free |
| Class | Laboratory services |
| Description | Information about the Metrology laboratory, and contact details |
| Availability | Web / Hardcopy by post |
| Cost | Free |
| Class | Consumer Education |
| Description | Resources for teachers, including the ‘Smartshoppers’ scheme and the weekly quiz |
| Availability | Web |
| Cost | Free |
Performance Information
| Class | Quality |
| Description | Information about the Investors in People Award, ISO 9001:2000 and CLS Quality Mark |
| Availability | Web / Hardcopy by post |
| Cost | Free |
| Class | Consultation |
| Description | Surveys conducted with staff, the public, and businesses and the staff suggestion and improvement schemes |
| Availability | Web / Hardcopy by post |
| Cost | Free |
| Class | Human resources |
| Description | Information about staffing levels, job descriptions, the training plan, and job vacancies in the department |
| Availability | Web / Hardcopy by post |
| Cost | Free |
| Class | EFQM Action plans |
| Description | Action plans based on EFQM system of business improvement - plans available from 2000 onwards |
| Availability | Hardcopy by post |
| Cost | Free |
