Deaf people in Derbyshire to benefit from new sign language service

19 May 2017

Getting in touch with us is about to get easier for deaf people thanks to the introduction of a new video-based sign language system.


We're piloting a service that enables people who use British Sign Language (BSL) to use an online interpreter and set up a three-way conversation with our staff.

Called SignLive, it connects people who are deaf or hard of hearing with a SignLive interpreter via video, who then rings us on a special number and assists in the conversation. The service is available from Monday to Friday from 8am to 6pm.

This means that deaf and hard of hearing people in Derbyshire can now contact us and seek assistance without the need to pre-book an interpreter.

To use the service, you will need:

  • A PC or Mac that runs Windows and has a webcam
  • A modern browser, such as Google Chrome or Safari. Windows version 8 or 9 can be used but will need a plug-in
  • Bandwidth of at least 256Kbps upload and download (384Kbps recommended).

Designate Cabinet Member for Adult Care Councillor Jean Wharmby said:

"We're always looking at ways to improve the way we communicate with local residents and we hope the new SignLive service will really help the deaf community.

"SignLive means people will now have quick access to a professional interpreter when they need it instead of having to text or email in with enquiries.

"It's a real step forward in terms of how people access our services and we hope they'll find it useful."

To access the service residents need to visit our contact page and follow the instructions to use SignLive BSL Live. 

The service is completely free to use and no appointment is necessary. 

Find more information about support services for those who are deaf or hard of hearing.