Contact us

We're here to help you access our services and welcome your comments and feedback.

Ways to contact us

You can contact us through our website, through our contact centre Call Derbyshire or by writing to us.

Online enquiries

You can make general enquiries to us online.

You can report faults or problems on our roads and footpaths, look for a job, renew library books, search for a school, apply for free school meals, find a Trusted Trader and contact your councillor in our do it now section.

Some of our services also provide a direct email address and you will find these on the relevant page of the website.

Call Derbyshire

You can contact Call Derbyshire on tel: 01629 533190.

We are open between 8am and 8pm Monday to Friday and between 9.30am and 4pm on Saturdays. Outside of these times we provide an out of hours service for some areas including social care.

British Sign Language (BSL)

Customers who prefer to use British Sign Language (BSL) can contact us using a SignLive video interpreter. 

This service is available from Monday to Friday between 8am and 6pm. It's free to contact us from your home.

You'll need to register the first time you use it. You'll also need:

  • a PC or Mac that runs Windows and has a webcam
  • a modern browser such as Google Chrome or Safari. Windows version 8 or 9 can be used but will need a plug in.
  • bandwidth of at least 256KBps upload and download (384KBps recommended).

To use SignLive:

  1. Go to SignLive BSL Live (opens in a new window)
  2. Tell the SignLive interpreter you are calling County Council Call Derbyshire
  3. You will be connected to an accessible customer advisor.

Other ways to contact Call Derbyshire

You can contact Call Derbyshire by text, fax or minicom:

  • Text: 86555
  • Fax: 01629 533295
  • Minicom: 01629 533240

Write to us

You can write to us at:

Derbyshire County Council
County Hall

If you are planning to visit us at County Hall, please see our how to get here maps.

Opening hours

Our head office at County Hall, Matlock is open normal office hours, Monday to Friday 9am to 5pm (except Bank Holidays).

Acceptable behaviour towards our employees

We are committed to treating you with respect and courtesy when using our services.

Please treat our employees with the same respect and courtesy as you would expect from us.

Our employees have the right to work in a safe environment and will not tolerate behaviour which is abusive, offensive or threatening.

In such instances we will take firm and effective measures to support any employee who is subject to unacceptable behaviour including prosecution should that be appropriate.

Enquiries and feedback about our website

If you have any questions or comments about this website, please contact our digital and web development team, email:

Also on our website