Complaints process in Children and Younger Adults Social Care
Please tell us if you think something has gone wrong so we can put it right.
We will give you someone to support you to make a complaint if you are a child or young person. This is called an advocate. Tell us if you feel you need this help and are an adult.
Your first step is to speak to your worker or their manager. Or you can ring our contact centre and ask to speak to someone else on 08 456 058 058. You can ask to speak to someone called a quality assurance manager who can advise you if you are not happy with your worker's manager dealing with your complaint.
We will make sure your complaint is dealt with confidentially, quickly, carefully and fairly and we will apologise and put things right if we have made a mistake.
You can complain if you are a child or young person who is in care or in need in some other way. Someone may be able to complain on your behalf but we will check to see if this is your wish.
You can complain if you are the child's parent or someone who has parental responsibility for him when the child is either in care to the local authority, a child in need, leaving care, or subject to special guardianship, or adopted.
There are some other people who can complain − please ask. If you cannot complain we will advise you of next steps.
What happens when I complain?
You will receive a letter confirming your complaint. A local manager will look into your complaint. They may want to talk with you about your complaint. You will get a reply in writing as well as anything you are told.
Related documents
The following documents are in Portable Document Format (PDF). You can download the PDF software for free from the Adobe website (opens in a new window)
- Putting People First leaflet (430KB)
- Representations and Complaints Procedure for services provided under Children Act 1989 (January 2011) (440KB)